Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.


Question: Cancel year long subscription

I am trying to cancel a Nutrino subscription that I thought would be deducites monthly but now I see it took the entire year’s subscription in one transaction. How can I cancel it and get my money back? It’s been less than 24hours and I sent them an email to that effect is there anything else I can do?

Posted on


Page content loaded

Mar 12, 2018 9:45 AM in response to Madawu In response to Madawu

First you must cancel the subscription:

View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. For a new subscription the sale is probably effective from when you first agree to subscribe.

Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no. To request a refund:

Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - https://support.apple.com/HT204084

Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"

Other ways to contact iTunes Store Support:



Mar 12, 2018 9:45 AM

Reply Helpful
User profile for user: Madawu

Question: Cancel year long subscription