Family sharing not working

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Level 1

8 points

Family sharing not working

I have the 200G plan and I share it with my husband. On every device that I am logged in, it does not indicate the 200G, only 5G. On his devices where he is logged in he has the entire 200G, less about 26 GB that he's taking up. My question is, why isn't it recognizing that we share the 200 on my devices/account?

Posted on Mar 12, 2018 9:32 AM

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Answer 1

Eric Root

Level 10

684,027 points

Mar 12, 2018 11:43 AM in response to mkmckelroy

Have you tried signing out of iCloud and then sign back in?

Try a restart.

Try a forced restart.

Reset Device

Reset – iPhone 7

If necessary contact iCloud Support. You may have to try twice.

iCloud Support

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Answer 2

Eric Root

Level 10

684,027 points

Mar 17, 2018 10:27 AM in response to mkmckelroy

Try iCloud Support.

You may have to try twice.

iCloud Support

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Answer 3

mkmckelroy Author

Level 1

8 points

Mar 17, 2018 6:39 AM in response to Eric Root

Yes, I have signed out and signed back in. Reset, hard reset everything. Still my iCloud account does know recognize the 200 GB of storage I purchased.

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Family sharing not working

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