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Question: My iMac is running slow; please help, JimmyCMPIT

My iMac is running too slow. I was looking at this forum and found that a number of wonderful folks like JimmyCMPIT helped other people like me, diagnose similar problems about slow mac machines, by using a utility called Etrecheck. I've run my report, as folks like JimmyCMPIT kindly suggested, and need your help to please analyze it. I am most thankful for your help! Really am.

EtreCheck version: 4.1.3 (4A188) Report generated: 2018-03-12 12:37:41 Download EtreCheck from https://etrecheck.com Runtime: 5:14 Performance: Below Average

Problem: Computer is too slow

Major Issues: None

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be Low performance - EtreCheck report took over 5 minutes to run. This is unusual.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:

iMac (Retina 5K, 27-inch, Late 2015) iMac Model: iMac17,1 1 3.2 GHz Intel Core i5 (i5-6500) CPU: 4-core 8 GB RAM Upgradeable BANK 0/DIMM0 Empty BANK 0/DIMM1 4 GB DDR3 1867 ok BANK 1/DIMM0 Empty BANK 1/DIMM1 4 GB DDR3 1867 ok

Video Information:

AMD Radeon R9 M390 - VRAM: 2 GB iMac 5120 x 2880


disk0 - APPLE SSD AP0032H 24.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 5.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [Core Storage Container] 23.55 GB disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 1.02 TB disk0s3 - B*******X [Recovery] 134 MB disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical) Internal SATA 3 Gigabit Serial ATA

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [Core Storage Container] 999.35 GB disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 1.02 TB disk1s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

Mounted Volumes:

disk2 - Macintosh HD [Fusion Drive] 1.02 TB (437.46 GB free) Journaled HFS+ Mount point: /


Interface Bluetooth-Modem: Bluetooth DUN Interface en0: Ethernet Interface en5: iPhone Interface en1: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Interface bridge0: Thunderbolt Bridge 2 iCloud Quota: 1.86 TB available

System Software:

macOS High Sierra 10.13.3 (17D102) Time since boot: Less than an hour System Load: 1.94 (1 min ago) 2.31 (5 min ago) 2.42 (15 min ago)


System Gatekeeper System Integrity Protection

Status Mac App Store and identified developers


Unsigned Files:

Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGIN Details: Exact match found in the whitelist - probably OK

32-bit Applications:

Name Convert To AIFF ControlCenter

Marker Editor



GoToAssist Customer (1092)

Version v1.1.4 2.17.7


3.3.9 Name Convert To AIFF ControlCenter Marker Editor RemoteSetup apple-scc-20160607-120727 GoToAssist Customer (1092) AnyTrans Active Trader Pro Convert To AAC GoogleTalkPlugin asannotation2 Split Sides of Conversation convertpdf WeatherMan Lite Cisco WebEx Meeting Center Split Movie Tracks MyPublisher Adobe Flash Player Install Manager Kindle quicklookd32 DVD Player zoom Cisco WebEx Meetings USBserver GoToOpener GoogleVoiceAndVideoUninstaller Cisco WebEx Event Center LOGINserver Convert To MP3 Convert For Internet NETserver InkServer atmsupload

Version v1.1.4





1.0.30 v1.1.4 1611.08.3109.0 v1.0.3


2.8.1 1503.16.2913.10 v1.1.2





4.1.18796.0103 1602.02.2913.100


1.0.473 1611.16.3109.0

1.2.0 v2.1.4 v1.0.3


10.9 1406.27.2908.0

Kernel Extensions: /Applications/zoom.us.app [Not Loaded] ZoomAudioDevice.kext (1.1 - SDK 10.8) /Library/Extensions

[Loaded] VoilaDevice.kext (Global Delight Technologies Pvt. Ltd, 2.1 - SDK 10.10)

System Launch Agents:

[Not Loaded] 8 Apple tasks [Loaded] 161 Apple tasks [Running] 121 Apple tasks

System Launch Daemons:

[Not Loaded] 37 Apple tasks [Loaded] 176 Apple tasks [Running] 119 Apple tasks

Launch Agents:

[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-03-01) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03) [Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2016-12-21)

Launch Daemons:

[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-03-01) [Loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2018-02-16) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-01) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05) com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed [Loaded] 2018-02-10)

User Launch Agents:

[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2018-01-11 com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed [Loaded] 2018-01-11) com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed [Loaded] 2017-10-02)

User Login Items:

Magnet Application (Mac App Store (/Applications/Magnet.app) Dropbox Application (Dropbox, Inc.

(/Applications/Dropbox.app) HP Device Monitor SMLoginItem (Hewlett Packard - installed 2017-04-22) (/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Help ers/HP De Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)

Internet Plug-ins:

googletalkbrowserplugin: (installed 2015-12-11) FlashPlayer-10.6: (installed 2018-02-06) QuickTime Plugin: 7.7.3 (installed 2018-02-02) Flash Player: (installed 2018-02-06) o1dbrowserplugin: (installed 2016-04-19) Silverlight: 5.1.40728.0 (installed 2015-10-06)

User Internet Plug-ins:

WebEx64: 1.0 (installed 2015-07-17) ZoomUsPlugIn: 4.1.18796.0103 (installed 2018-01-08)

Audio Plug-ins:

EcammAudioLoader: 1.0.4 (installed 2016-01-11) CallRecorder: v2.5.20 (installed 2016-01-11)

3rd Party Preference Panes:

Flash Player (installed 2018-02-01)

Time Machine:

Skip System Files:

Mobile backups:

Auto backup: Yes Volumes being backed up:

Macintosh HD: Disk size: 1.02 TB - Disk used: 584.54 GB Destinations:

S*********************e [Local] (Last used) Total size: 3.00 TB Total number of backups: 3 Oldest backup: 2016-09-01 10:47:56 Last backup: 2016-09-06 08:50:03

Top Processes by CPU:

Process (count) mdworker (27) sandboxd kernel_task Safari com.apple.WebKit.WebContent (8)

Source Apple Apple




% of CPU 27 16 5 4

3 Process (count) mdworker (27) sandboxd kernel_task Safari com.apple.WebKit.WebContent (8)

Source Apple Apple Apple Apple




Apple Apple Apple

% of CPU 27 16 5 4


Top Processes by Memory:

Process (count) com.apple.WebKit.WebContent (9) kernel_task mdworker (37) mds_stores Microsoft Word

Top Processes by Network Use:

Process Mail com.apple.WebKit.Networking mDNSResponder Dropbox parsecd

Top Processes by Energy Use:

Process (count) Applications update_dyld_shared_cache logd HP Device Monitor.app com.apple.WebKit.WebContent (9)

Virtual Memory Information: 2.14 Available RAM GB Free RAM 22 MB 5.86 Used RAM GB 2.12 Cached files GB Swap Used 52 MB

RAM usage

1.37 GB

1.08 GB 716 MB 237 MB 209 MB

Source Apple Apple Apple Dropbox, Inc. Apple

Input 13 MB 2 MB 555 KB 115 KB 24 KB

Output 111 KB 155 KB 72 KB 420 KB 16 KB

Source Apple Apple Apple Hewlett Packard


Energy usage (0-100) 13 2 1 1

1 Available RAM

Free RAM

Used RAM

Cached files

Swap Used

2.14 GB

22 MB

5.86 GB

2.12 GB

52 MB

Software Installs (past 30 days):

Versio Install Name n Date

Evernot e



Diagnostics Information (past 7 days):

2018-03-12 11:50:19 iMovie.app Hang (once) 2018-03-12 11:45:55 Last Shutdown Cause: 3 - Hard shutdown (once) 2018-03-12 00:32:32 Microsoft Word.app CPU (once) 2018-03-07 17:21:55 mdworker CPU (once) 2018-03-07 13:37:47 Microsoft PowerPoint.app Hang (once) 2018-03-07 13:37:39 com.apple.WebKit.WebContent CPU (once) 2018-03-07 13:10:10 AddressBookSourceSync.app Crash (once) objc_msgSend() selector name: _expandedCFCharacterSet 2018-03-05 19:52:54 Microsoft Excel.app Hang (once) 2018-03-05 12:42:52 Dropbox.app Crash (once)

End of report

iMac with Retina 5K display, iOS 10.3.3

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Question: My iMac is running slow; please help, JimmyCMPIT