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Question: Why can't I change my country?

It won't let me change my payement information, saying my card is invalid. This is probably because I am in Austria using a new card. However it won't even give me the option to change my country? As well as that, my old Irish card is not accepted either? *** is going on. I'm annoyed and going around in circles and it's saying my post code is wrong for my Irish card on top of it all. WE DONT EVEN HAVE POSTCODES. K.

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Mar 12, 2018 10:30 AM in response to mariafromcharleville In response to mariafromcharleville

Your account in your new country should use a credit card supported by a bank in that country. Your residential address must be the billing address in that same country.


As far as change goes. You cannot change countries if you still owe money in the previous country. (Of course, I don't know that you do.).

Mar 12, 2018 10:30 AM

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Mar 12, 2018 10:32 AM in response to mariafromcharleville In response to mariafromcharleville

You need to have a card issued in the country of the store in the region you live. Since you are in Austria, you'd need a card issued in Austria. I'm guessing you don't have a card issued in Austria? You could get around that by using iTunes gift cards if you can't get a card from the country of residence.

Mar 12, 2018 10:32 AM

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Question: Why can't I change my country?