Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone X not syncing to Photos app on MacOS

Since upgrading to an iPhone X from an iPhone 7 plus, photos taken on my new phone will not sync in the photos app on my MBP. I can see the photos on iCloud.com, but not on the standalone app on my MBP.


Any suggestions?

iPhone X, iOS 11.2.6

Posted on Mar 12, 2018 10:45 AM

Reply
7 replies

Mar 13, 2018 12:29 AM in response to gruversm

Disable My Photo Stream on the iPhone and on the Mac.You should use it only on devices, that do not use iCloud Photo Library.

Restart your Mac in Safe mode, to clear some caches and to disable third-party system additions. Does the upload make progress in Safe Mode? In that case you have third-party applications installed, that may be interfering.

Your Mac will be very slow in Safe Mode, however.


See: Use safe mode to isolate issues with your Mac - Apple Support

Mar 12, 2018 10:51 AM in response to gruversm

We need deatils


What version of the OS do you have? what are your iCloud settings and status on the MBP? Best guess is that it is uploading photos and nothing will download until that is compete


Another possibility is that your Phone has HEIC photos on it and you are not using High Sierra on your Mac and have not set the transfer to automatic


LN

iPhone X not syncing to Photos app on MacOS

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.