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Question: I want to cancel a subscription of a app I just downloaded, I thought it was free

Cancel the appplease

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Mar 12, 2018 12:42 PM in response to wesley125 In response to wesley125

Deleting an app does not cancel a subscription if there is one. You must cancel the subscription:


View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. For a new subscription the sale is probably effective from when you first agree to subscribe.


Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no. To request a refund:


Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - https://support.apple.com/HT204084


Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


Other ways to contact iTunes Store Support:

https://support.apple.com/contact

https://www.apple.com/emea/support/itunes/contact.html

Mar 12, 2018 12:42 PM

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Mar 12, 2018 12:48 PM in response to wesley125 In response to wesley125

I do not understand your question. Follow the directions in the links I provided. It doesn't matter if this is for the first or 10th iPhone, it is all a single subscription. If you do not understand the directions then you will need to be very specific in where you are having problems, not just "How?"

Mar 12, 2018 12:48 PM

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Question: I want to cancel a subscription of a app I just downloaded, I thought it was free