Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: iphone app fitbit bluetooth pairing with device

hi All

Hope you can help please. Have just brought a fit-bit Alta and am trying to pair via blue tooth the device. Software on my phone is up to date and blue tooth is on. Blue tooth successfully pairs with other devices. Have left both on charge over night and left device sitting on phone. The app will not find device. Have gone through all trouble shooting recommended my fitbit. Can you help please

iPhone 6s, iOS 10.1.1

Posted on

Reply

Page content loaded

Mar 13, 2018 11:03 AM in response to ben2901 In response to ben2901

Hello ben2901,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to pair this Fitbit accessory with your iPhone, even after trying some troubleshooting steps recommended by Fitbit. To help with this issue, please follow this positioning from Apple on pairing with Bluetooth devices:

To get help pairing a Bluetooth accessory—like a wireless keyboard—to your iOS device, try these steps:

  1. On your iOS device, go to Settings > Bluetooth and make sure that Bluetooth is on. If you can't turn on Bluetooth or you see a spinning gear, restart your iPhone, iPad, or iPod touch. Then try to pair and connect it again.
  2. Make sure that your Bluetooth accessory and iOS device are close to each other.
  3. Turn your Bluetooth accessory off and back on again.
  4. Make sure that your Bluetooth accessory is on and fully charged or connected to power. If your accessory uses batteries, see if they need to be replaced.

If you still can't pair or connect your Bluetooth accessory

  1. If you previously connected your Bluetooth accessory to your iOS device, unpair the accessory, put it back in discovery mode, then try to pair and connect it again.
  2. If you can pair your accessory with some devices but not your iOS device, unpair the accessory from your other devices. Then try to pair with your iOS device again.
  3. Check with the accessory manufacturer to make sure that your accessory supports your iOS device.
  4. If you still have any of these issues, contact Apple Support:
    • You can’t turn on Bluetooth or the setting is grayed out.
    • You can’t connect any Bluetooth accessories with your device.
    • The accessory manufacturer confirmed that your accessory is working correctly.

If you can't connect a Bluetooth accessory to your iPhone, iPad, or iPod touch - Apple Support


Cheers!

Mar 13, 2018 11:03 AM

Reply Helpful
User profile for user: ben2901

Question: iphone app fitbit bluetooth pairing with device