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Question: I tried to I add fingerprint if it’s not working

I phone 6 plus fingerprint message says set up failed I tried to add my fingerprint multiple times and still won’t set up

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Hi,


Make sure you are following the instructions exactly > Use Touch ID on iPhone and iPad - Apple Support


You can use Touch ID with an iPhone 5s or later, iPad (5th generation), iPad Pro, iPad Air 2, or iPad mini 3 or later.

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Mar 20, 2018 10:31 AM in response to gracielafrompomona In response to gracielafrompomona

Hello gracielafrompomona,

Make sure both your finger and the iPhone home button are clean and oil free. If yet your unable to add a fingerprint, visit an Apple Store or Apple Authorised Service Provider for further options. You can find one close to you at the Apple Support App (available at AppStore) or at locate.apple.com

With Regards,

Alefe ****

[Personal Information Edited by Host]


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Question marked as Apple Recommended

Mar 12, 2018 1:17 PM in response to gracielafrompomona In response to gracielafrompomona

Hi,


Make sure you are following the instructions exactly > Use Touch ID on iPhone and iPad - Apple Support


You can use Touch ID with an iPhone 5s or later, iPad (5th generation), iPad Pro, iPad Air 2, or iPad mini 3 or later.

Mar 12, 2018 1:17 PM

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Question marked as Helpful

Mar 20, 2018 10:31 AM in response to gracielafrompomona In response to gracielafrompomona

Hello gracielafrompomona,

Make sure both your finger and the iPhone home button are clean and oil free. If yet your unable to add a fingerprint, visit an Apple Store or Apple Authorised Service Provider for further options. You can find one close to you at the Apple Support App (available at AppStore) or at locate.apple.com

With Regards,

Alefe ****

[Personal Information Edited by Host]


Mar 20, 2018 10:31 AM

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Mar 16, 2018 10:03 AM in response to gracielafrompomona In response to gracielafrompomona

Thank u for ur reply..it was helpful.But still won’t let me set it up I keep on getting that message says failed please go back and try again... I went to Apple support to find possible causes for this is most likely the main screen was changed and I was not from Apple authorized store..changed at some random indoor swap meet or open swap meet.since it is purchased from second hand and not a official Apple store 💩ssh ...it..ugh! Lesson learned.😷

Mar 16, 2018 10:03 AM

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Question: I tried to I add fingerprint if it’s not working