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Question: how to unlock a iphone if the dont have previos owner info

Unlock iphone

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That's not possible ...


Find My iPhone Activation Lock - Apple Support


How do I check for Activation Lock before I buy a used device?


When you buy an iPhone, iPad, iPod touch, or Apple Watch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device is erased and no longer linked to the previous owner’s account. Follow these steps before you buy the device:


  1. Turn the device on and slide to unlock.
  2. If the passcode lock screen or the Home screen appears, the device hasn't been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased.
  3. Begin the device setup process.
  4. After choosing a language, choosing a country or region, and connecting to a network, the device will begin activation. If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner isn't present, they can remove the device from their account by signing in to icloud.com/find. Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.


You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.

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Mar 12, 2018 1:25 PM in response to winky288 In response to winky288

That's not possible ...


Find My iPhone Activation Lock - Apple Support


How do I check for Activation Lock before I buy a used device?


When you buy an iPhone, iPad, iPod touch, or Apple Watch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device is erased and no longer linked to the previous owner’s account. Follow these steps before you buy the device:


  1. Turn the device on and slide to unlock.
  2. If the passcode lock screen or the Home screen appears, the device hasn't been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased.
  3. Begin the device setup process.
  4. After choosing a language, choosing a country or region, and connecting to a network, the device will begin activation. If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner isn't present, they can remove the device from their account by signing in to icloud.com/find. Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.


You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.

Mar 12, 2018 1:25 PM

Reply Helpful (1)

Mar 20, 2018 10:27 AM in response to winky288 In response to winky288

Hello Winky288,

Once you're unable to access the AppleID that was previously signed in the device, you can follow the steps at iforgot.apple.com for trying to recover the account. If it's not possible and you're the owner of the device, you can call AppleCare with you Proof of Purchase so they can remove the Activation Lock of your device and you start it again.

With Regards,

Alefe ****

[Personal Information Edited by Host]


Mar 20, 2018 10:27 AM

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Mar 13, 2018 1:46 PM in response to Ale.Bru In response to Ale.Bru

This would only help if they were the original owner. Given the information in the question, they have purchased a used device, and unless they can contact the original owner, they will not be able to recover anything. Apple will not assist in this, since they are not the original owner.

Mar 13, 2018 1:46 PM

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Mar 13, 2018 1:47 PM in response to Ale.Bru In response to Ale.Bru

Ale.Bru wrote:


Hello Winky288,

Once you're unable to access the AppleID that was previously signed in the device, you can follow the steps at iforgot.apple.com for trying to recover the account. If it's not possible and you're the owner of the device, you can call AppleCare with you Proof of Purchase so they can remove the Activation Lock of your device and you start it again.

With Regards,

Alefe Bruno

No, no you can't. You cannot use the steps for iforgot.apple.com and it doesn't matter if he's the current owner of the phone. Apple will NOT unlock this phone because he is not the original owner. Your advice does not offer anything that can help the OP.

Mar 13, 2018 1:47 PM

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User profile for user: winky288

Question: how to unlock a iphone if the dont have previos owner info