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Level 1

8 points

when i press and hold home button and side button my phone will not reset/restart it only takes a photo of the screen?

i am trying to RESET by holding home button and side button but slide does not appear after 10,20,30 seconds. and when i release both buttons it just takes a screenshot of my home screen. ugh!! what is up with my phone. ? how do i fix it?

iPhone 7, iOS 11.1.2, less than 6 months old

Posted on Mar 12, 2018 2:05 PM

Best reply

Carolyn Samit

Level 10

165,615 points

Posted on Mar 12, 2018 2:07 PM

Hi,

"i am trying to RESET by holding home button and side button but slide does not appear after 10,20,30 seconds. and when i release both buttons it just takes a screenshot of my home screen. ugh!!"

Holding down the Home button and power button does take a photo of the screen.

Exactly what kind of reset are you referring to?

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when i press and hold home button and side button my phone will not reset/restart it only takes a photo of the screen?

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