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Question: Face ID not available after updating iOS 11.2.6.. Can you plz tell me is it a Hardware issue or software problem

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Get help with Face ID on your iPhone X - Apple Support

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Mar 20, 2018 10:30 AM in response to zuhaib220 In response to zuhaib220

Hello Zuhaib220,

The iPhone X has a full sensors test before it starts the iOS. Once it detects that a certain sensor isn't working, it will display an error message. If after restarting the device, restoring with iTunes and trying to set up with no Backup it still not works, it probably is a hardware issue. Visit an Apple Store or an technical assistance for further options.

With regards,

Alefe ****

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Mar 20, 2018 10:30 AM

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Question: Face ID not available after updating iOS 11.2.6.. Can you plz tell me is it a Hardware issue or software problem