Case, ID662494695.
I could not respond to the email in re this case number and was told in email that I needed to respond within 24 hours. What's going on
iPad 2 Wi-Fi
I could not respond to the email in re this case number and was told in email that I needed to respond within 24 hours. What's going on
iPad 2 Wi-Fi
Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam.
Apple will always address you by your name or the name they have on file for you and the e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more.
Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams
Identifying legitimate emails from the iTunes Store
Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment.
It's extrememly unlikely it came from Apple. They don't send out blind emails with case numbers you've never heard of.
Did the email address you with your Full Name?
If not it's 100% scam.
Case, ID662494695.