Apple Event: May 7th at 7 am PT
Hi,
I have a new iMac, running Mac OS High Sierra Version 10.13. I've been trying to update the software, but with the combo update to version 10.13.3, I receive the error message "An error has occurred requested range not satisfiable (10409)"
Is there a solution for this?
Thanks!
iMac, iOS 10.3, update failure
Oh dear! 😟
A long shot then!
Restart your computer in 'Safe Mode' ( Hold down the 'shift' key during start up). When done, you should see , in red, "Safe Mode" in the top right hand corner of your screen. You may have to try more than once!
Once you have achieved this, re-start normally and then try once more to install the missing update.
Again, Good Luck!
D.
Oh dear! 😟
A long shot then!
Restart your computer in 'Safe Mode' ( Hold down the 'shift' key during start up). When done, you should see , in red, "Safe Mode" in the top right hand corner of your screen. You may have to try more than once!
Once you have achieved this, re-start normally and then try once more to install the missing update.
Again, Good Luck!
D.
Fpedrick wrote:
It worked! Now, all my programs on my new iMac, including the OS system, are current. Many thanks!
I was really pleased to read this! 🙂 Sadly, before I could reply, my posting privileges were withdrawn for a week. (Lesson learned!).
The main reason I wanted to respond was to correct an error I made. When you start your Mac in Safe Mode the red script in the top right hand corner says 'Safe Boot', as per this image:-
I trust that all is still running smoothly on your machine!
Regards,
D.
Carolyn, Thanks... when I received my computer earlier this week, I began updated the Apple programs... Pages, Numbers, etc. through the App Store. We have slow internet access, so I started with the smaller file sizes, first.
I did update the iTunes files, which was part of the “combo,” I guess. It’s the OS update that won’t complete. The progress bar gets a little beyond half way, then stops and I receive the error message “requested range not satisfiable (10409)”
I looked through the forum earlier today and didn’t find a fix. One was to check the computers’ time and date. That was correct.
Frank
Yes, I still have the one update available in the App Store Updates (out of 6, when I first set up the computer). Thanks for the link. I've been a Mac user for a long time, but there's always more to learn!
If you go to the App Store now, are there any Updates showing as being available to you?
This may help:- https://support.apple.com/en-gb/HT201541
D.
Instead of using the combo, download the update from the App Store.
Indeed! 😉
May I suggest that you install that update and then report back on your situation afterwards?
Good luck!
D.
Unfortunately, that one is the OS update that won’t update....
It worked! Now, all my programs on my new iMac, including the OS system, are current. Many thanks!
Yes, everything is working fine now. I appreciate your help!
Great news! 😎
My only 'complaint' about MY new iMac is that the picture is so vivid that I have to turn my brightness down a few notches! 😉
Cheers!
D.
High Sierra 10.13, combo update to 10.13.3 causes error message 10409
