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Question: PLEASE HELP SOFTWARE UPDATE.

I am trying to update my software and its saying verification failed because I am no longer connected to the internet but I am successfully connected to the wifi at home. is it my phone or my internet connection? I have never had this problem updating my iphones. any little insight will help

iPhone 6s, iOS 9.3.1

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Mar 13, 2018 12:03 PM in response to porrasnikki1989 In response to porrasnikki1989

Hi there, porrasnikki1989!
Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue with not being able to update your iPhone and I am happy to help out! Check out this article to Get help with over-the-air iOS updates. This article will give you the best steps to take to troubleshoot issues with updating through your iPhone, along with what to do if you continue to have issues updating.
Cheers!

Mar 13, 2018 12:03 PM

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Question: PLEASE HELP SOFTWARE UPDATE.