Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: my iPhone says i have an unpaid transaction that I never made, i don't have any money to pay for the transaction(s)

my iPhone says i have an unpaid transaction that I never made and I don't have the money for the transaction(s). Ios 11.2.6 iPhone 5s

Posted on

Reply
Question marked as Apple Recommended
Answer:
Answer:

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


You can use the following instructions to determine if it is a real charge, what it is for, and to report a problem: Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support


Also see: If you see 'itunes.com/bill' or an unfamiliar charge on your bank, credit card, or debit statement - Apple Support

Posted on

There’s more to the conversation

Read all replies

Page content loaded

Question marked as Apple Recommended

Mar 12, 2018 6:05 PM in response to Thehunter2003 In response to Thehunter2003

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


You can use the following instructions to determine if it is a real charge, what it is for, and to report a problem: Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support


Also see: If you see 'itunes.com/bill' or an unfamiliar charge on your bank, credit card, or debit statement - Apple Support

Mar 12, 2018 6:05 PM

Reply Helpful

Mar 17, 2018 3:25 PM in response to Thehunter2003 In response to Thehunter2003

You need to update your billing information before downloading any app, wether it is free or paid. There's no way around this message. You are not paying anything, you're just making sure you have the latest payment info on file.

Mar 17, 2018 3:25 PM

Reply Helpful
User profile for user: Thehunter2003

Question: my iPhone says i have an unpaid transaction that I never made, i don't have any money to pay for the transaction(s)