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Question: Family Sharing - No longer have access to Organizer Account

Recently, I was locked out of my Apple ID and lost my recovery key and had to set up a brand new Apple ID. However, my child's account/phone is still linked via FAMILY SHARING to the (Organizer) account to which I no longer have access.


Is there any way to disconnect my child account from the (old) family sharing account and reconnect it with my new ID? I have no way to log into my old organizer account and turn family sharing off.


Any advice is appreciated!







iPhone 7, iOS 11.2.6

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Mar 13, 2018 7:59 AM in response to teamcovert07 In response to teamcovert07

Try Apple ID Support for help. There is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.


Apple Support using Twitter



Or fill out and submit this form.

Mar 13, 2018 7:59 AM

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Question: Family Sharing - No longer have access to Organizer Account