Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.


Question: I got an email saying some guy downloaded malware on my phone and has all my info.

How do I know if this is true?

Posted on


Page content loaded

Mar 12, 2018 10:00 PM in response to Andrewfrompearl In response to Andrewfrompearl

I'd do nothing unless he can prove it. There is no way to hack into a phone unless you have the users login information. If your phone isn't jailbroken and you haven't left your phone unprotected somewhere then the chances of his threats being true are next to zero. Most likely he is trying to scare you into paying him or something.

Along these lines:

Identifying legitimate emails from the iTunes Store - http://support.apple.com/HT201679 - lacking in specifics, the next link is better:

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - https://support.apple.com/HT204759

Forward attempts as an attachment (in MacOS Mail use the paperclip icon) to: reportphishing@apple.com

- Apple e-mails address you by your real name, not something like "Dear Customer" , "Dear Client" or an e-mail address.

- Apple e-mails originate from @apple.com or @itunes.com but I think it is possible to spoof a sender address

- Mouse over links to see if they direct to real Apple web sites. Do not click on them as this just tells the spammer they have a working e-mail address in their database.

- Phishing emails may include account suspension or similar threats in order to panic you into clicking on a link without thinking. They may report a fake purchase in order to infuriate you into rashly clicking on a false link to report a problem. Mar 2018 post by Niel https://discussions.apple.com/message/33129140#message33129140 - "Emails saying that your Apple ID has been locked or disabled are always phishing. If one actually gets disabled, its owner will be told when they try logging into it instead of through email."

- Apple will not ask for personal information in an e-mail and never for your social security number anywhere.

https://blog.malwarebytes.com/cybercrime/2018/02/panic-attack-apple-scams-apply- pressure/

Mar 12, 2018 10:00 PM

Reply Helpful
User profile for user: Andrewfrompearl

Question: I got an email saying some guy downloaded malware on my phone and has all my info.