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Question: Why Apple doesn't have real live support, as long as it develops very fast!

I don't want to ask, but rather wonder, why Apple doesn't have real live support, as long as it develops very fast, never update support and help pages and there are tons of problems facing users!



Many of the support a nd help pages are out of date and not progressing with the fast development of Apple products.



People are paying high prices for Apple products. So, there should be as little care as putting alive support.



Pages never open Microsoft Word, nor PDF. It always says Pages cannot open this page now.



The new version of Mac Pro makes a mess, as when you have two applications open and you close one of them you never get the other, unless you click on the upper part of its window to have it refreshed and open on your desktop. The Lion was more better.



I don't think the pioneer and creator of this company was intended to get people paying high prices and get exhausted in the mad machine of consuming products that come with no serious and responsible support.



Sorry, for sounding off.



I am just wondering why I am not feeling the pleasure of the money I am paying every time and then while buying Apple products.



Do you believe that I have spent 10 days searching and reading any help possible to just understand why Pages isn't capable any more of opening Microsoft Word, or PDF, or why iBook Author isn't sufficient to open other formats of documents?



I even bought and downloaded many converting apps to convert these formats I mentioned there up and found them really bad and don't convert as they have mentioned in the details of the product.



For example yesterday I bought three of them and I deleted them at once because they failed to do the converting job properly and I found many strange characters and symbols and signs in the converted docs.

MacBook Pro

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Mar 13, 2018 1:09 PM in response to Bard on the Ark In response to Bard on the Ark

If your end goal is to put books into the iBookstore, you should be aware that it does not distribute books in Arabic. This is in the language section of the iBookstore Formatting Guidelines.


The iBookstore does not accept pdf, so you have to put your content into .epub or .ibooks format. Because pdf is itself a sort of "final" product, conversion to another format is often tedious, and it is often better to start from scratch with Pages or iBooks Author.


Some phone contacts can be found at the bottom of


Apple - iTunes - Partner Programs - Books Signup FAQ


You may want to use a partner instead of trying to do things directly yourself with Apple:


iTunes Connect Resources and Help

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Mar 13, 2018 2:13 AM in response to Bard on the Ark In response to Bard on the Ark

You do have real live support. It is known as the Apple Community Support Forums and all of us volunteers are very much alive. You can ask any questions here (don't tag onto old questions) and you will almost certainly get the answer you need.

Mar 13, 2018 2:13 AM

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Mar 13, 2018 2:45 AM in response to seventy one In response to seventy one

Thank you for your input onto this.


I have been wandering here for long enough to see this is not enough, as not every question has an answer here, thanks to the efforts of the community, indeed.


It is still lacking many urgent information on the usage and the practices of some products that progress with the fast tempo of Apple.


Apple should consider the live support according to the high level of income the company makes from the products it sells worldwide. Companies there although they aren't in the level of Apple offer live support and they get morally values of such efforts, forget about solving problems immediately.


Here on Apple you just go around maybe for a century to find the right answer to your question. Believe me when I say I had been here for long, just to read and know.

Mar 13, 2018 2:45 AM

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Mar 13, 2018 2:53 AM in response to Bard on the Ark In response to Bard on the Ark

There is a link at the top right of each page, via which you can get one to one attention by phone on any subject.


Just follow the links within the site.


If you weren't aware of this feature, it shows you just how the forums can be useful and that Apple have made provision for everything.

Mar 13, 2018 2:53 AM

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Mar 13, 2018 3:27 AM in response to Bard on the Ark In response to Bard on the Ark

One of the matters is like this:



My daughter has published three books on iBooks and two of them were in PDF. While working with this the Pages get the PDF for each easily.



However, there are some bad samples and signs she has managed and continued with the submission.



Now, we found that we have a problem since the work environment is in Arabic.



I purchased many apps just from two days and until yesterday and paid for them to try converting PDF files.



Pages could have solved the headaches of such work and saved me the times for trials and errors.



All of the apps have failed dramatically to convert properly into Microsoft Word, or whatever textual format. So, I deleted the apps and requested refunds.



Adobe is also a misery in such matter, as it doesn't work properly with Arabic and can't convert properly into any suggested formats.



iBook Author comes with the primary features of any book included, like chapters, sections etc...



But, what, if I had the book already in a PDF?



And here is another problem, what if the PDF is in Arabic?



The ePUB is supposed to solve this matter, but with the features already added there, it would be difficult to get the flow of Arabic content from a PDF there too.

Mar 13, 2018 3:27 AM

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Mar 13, 2018 1:07 PM in response to Bard on the Ark In response to Bard on the Ark

Any Apple communities page. This page, the one you are reading my post on. Scroll up from where you are now reading. Top right corner. The link says 'Contact Support'.

Mar 13, 2018 1:07 PM

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Mar 13, 2018 1:09 PM in response to Bard on the Ark In response to Bard on the Ark

If your end goal is to put books into the iBookstore, you should be aware that it does not distribute books in Arabic. This is in the language section of the iBookstore Formatting Guidelines.


The iBookstore does not accept pdf, so you have to put your content into .epub or .ibooks format. Because pdf is itself a sort of "final" product, conversion to another format is often tedious, and it is often better to start from scratch with Pages or iBooks Author.


Some phone contacts can be found at the bottom of


Apple - iTunes - Partner Programs - Books Signup FAQ


You may want to use a partner instead of trying to do things directly yourself with Apple:


iTunes Connect Resources and Help

Mar 13, 2018 1:09 PM

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Mar 13, 2018 12:46 PM in response to Tom Gewecke In response to Tom Gewecke

Thank you very much. To your records, it does distribute books in Arabic. I am 100% sure of this, as we have published two iBooks already. Besides, I think that is what the ePUB for... I mean to work with many languages. If not, though and which I doubt, Apple could take this as a new huge market.


While I watched videos in this language to solve this problem, I found many apps to convert PDF in Arabic into Microsoft Word, I tested them one by one and found that they are not good at all at performing this job. But, I discovered a work around method, I can use to convert PDF in Arabic into Word. That would absolutely be much of work, if you have more than 100 pages. So, until I find other better ways that save time and efforts, I'll keep doing it the tortoise way.

Mar 13, 2018 12:46 PM

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Mar 13, 2018 1:21 PM in response to Bard on the Ark In response to Bard on the Ark

Bard on the Ark wrote:


To your records, it does distribute books in Arabic. I am 100% sure of this, as we have published two iBooks already.



That's good news! Can you provide me the titles or urls? If they are now doing this for real I want to change my advice to people in this forum.


ePub is actually mainly for something different: It lets your book be read on all platforms. The .ibooks format can only be read on an Apple device.


For things involving Word, you can also ask in the forums devoted to that app by its maker:


Results in Office - Microsoft Community

Mar 13, 2018 1:21 PM

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Mar 14, 2018 12:33 AM in response to Tom Gewecke In response to Tom Gewecke

Yes, sure. You were right, dear, in some points. But, while discussing with the support, one of the nice people there, and I think his name is Samuel has told me that in my case and as long as I am working with Arabic I should use the ePUB and not the iba.



However, my daughter used both of them to publish. Nevertheless, the main problem is still converting PDF in Arabic to other formats that could be compatible with the Pages, or the iBooks Author and still retain the format of the PDF and the characters.



The screen shots do this, but it is a hard job, as I said, if you have more than 100 pages.



* The Rising of the Phoenix * in Arabic at https://itunes.apple.com/us/book/ص-ح-وة-الفينيق/id1357554570?ls=1&mt=11



I don't know why the url is so long! I think there's a shorten url.



Hahahaha, please see how the first Arabic word in the url has been divided by dashes between the Arabic characters of the word.



I think, we are going to discover something here, or this could be an idea of a new app to you, developers.



* Love in the Internet Time * the Arabic version is at https://itunes.apple.com/us/book/الحب-في-عصر-الانترنت/id1352887069?ls=1&mt=11



The Arabic words are nice here and divided by dashes as supposed to be in urls.

Mar 14, 2018 12:33 AM

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Mar 14, 2018 12:40 AM in response to Bard on the Ark In response to Bard on the Ark

As for the description of the two books linked here up, could I use HTML codes in the description field? This is because all the Arabic words are amalgamated into each other.

Mar 14, 2018 12:40 AM

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Question: Why Apple doesn't have real live support, as long as it develops very fast!