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Question:

Question: Early 2011 MB Pro Beachballing

Hi,

My MB Pro has started continually freezing for a few seconds at a time. I cannot even listen to music without it stopping every 10 seconds or so.

I ran EtreCheck which only found that my battery needed replacing. Replaced it and ran it again and it didn't pick up any issues.

Any ideas what might be wrong? The most common problem I've been able to find is a faulty HD cable.

Any advice would be appreciated.


Cheers,

MacBook Pro, macOS High Sierra (10.13.3)

Posted on

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Mar 13, 2018 3:40 AM in response to FranticTicToc2 In response to FranticTicToc2

Initial Report


EtreCheck version: 4.1.3 (4A186)

Report generated: 2018-03-11 18:22:15

Download EtreCheck from https://etrecheck.com

Runtime: 5:05

Performance: Below Average


Problem: Beachballing


Major Issues:

Anything that appears on this list needs immediate attention.


Battery failure - Your battery is reporting that it needs to be serviced.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Time Machine auto backup disabled - Time Machine auto backups are disabled.

Upgradeable hard drive - This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.

Clean up - There are orphan files that could be removed.

Small backup drive - Time Machine backup drive is too small.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Pro (15-inch, Early 2011)

MacBook Pro Model: MacBookPro8,2

1 2 GHz Intel Core i7 (i7-2635QM) CPU: 4-core

16 GB RAM At maximum

BANK 0/DIMM0

8 GB DDR3 1333 ok

BANK 1/DIMM0

8 GB DDR3 1333 ok

Battery: Health = Service Battery - Cycle count = 320


Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

AMD Radeon HD 6490M - VRAM: 256 MB

Color LCD 1440 x 900

BenQ T2200HD 1920 x 1080 @ 60 Hz


Drives:

disk0 - TOSHIBA MK5065GSXF 500.11 GB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 499.25 GB

disk1 - Macintosh HD (Journaled HFS+) 498.88 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


disk2 - Samsung Portable SSD T5 500.11 GB

External USB 480 Mbit/s

disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk2s2 - A*************D (Case-sensitive Journaled HFS+) 499.76 GB


Mounted Volumes:

disk1 - Macintosh HD 498.88 GB (368.63 GB free)

Journaled HFS+

Mount point: /


disk2s2 - A*************D 499.76 GB (367.34 GB free)

Case-sensitive Journaled HFS+

Mount point: /Volumes/A*************D


Network:

Interface Bluetooth-Modem: Bluetooth DUN

Interface en0: Ethernet

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: Less than an hour

System Load: 2.20 (1 min ago) 1.41 (5 min ago) 1.13 (15 min ago)


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/com.sierrawireless.SWoCTool.plist

Executable: /System/Library/Extensions/SierraDevSupport.kext/Contents/Resources/SierraSWoCD aemon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist

Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.seagate.SeagateStorageGauge.plist

Executable: /Library/Application Support/Seagate/Seagate Storage Gauge.app/Contents/MacOS/Seagate Storage Gauge -doautolnch /Library/Application Support/Seagate/Seagate Storage Gauge.app

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

Name Version
Microsoft Error Reporting 2.2.9
Solver 1.0
Android File Transfer Agent 1.0.50.2266
Welcome to Snow Leopard 94
Microsoft Outlook 14.4.8
Jammit 1.2.1
iWeb 3.0.4
Equation Editor 14.2.0
Custom Shop 1.7.0
Microsoft Chart Converter 14.4.8
My Day 14.4.8
SyncServicesAgent 14.4.8
Remote Desktop Connection 2.1.0
Open XML for Excel 14.4.8
Microsoft Clip Gallery 14.4.8
Microsoft Database Utility 14.4.8
Authorization Manager 1.0
Microsoft Document Connection 14.4.8
Blu-ray Player 2.7.6.1120
Microsoft Office Reminders 14.4.8
Collect Logs 1.2
Microsoft Alerts Daemon 14.4.8
Microsoft Office Setup Assistant 14.0.0
Microsoft Excel 14.4.8
Microsoft Upload Center 14.4.8
iPhoto Library Upgrader 8.1
Apple Hardware Test Read Me 33.85
Uninstaller 1.3
Adobe Flash Player Install Manager 22.0.0.192
Microsoft AutoUpdate 2.3.6
GarageBand 6.0 6.0.5
quicklookd32 5.0
Seagate Storage Gauge 1.0
DVD Player 5.8
Microsoft Query 12.0.0
iDVD Getting Started 3.8
Office365Service 14.4.8
Roxio Restore 1.0.4
Microsoft Graph 14.4.8
Microsoft Database Daemon 14.4.8
FacebookVideoCalling 3.1.0.522
Canon IJ Printer Utility 7.27.3
Microsoft Word 14.4.8
iDVD 7.1.2
Microsoft PowerPoint 14.4.8
Microsoft Language Register 14.4.8
Android File Transfer 1.0
Microsoft Ship Asserts 1.1.4
InkServer 10.9


Kernel Extensions:

/System/Library/Extensions

[Not Loaded] ZTEUSBCDCACMData.kext (ZTEDriver_MacV1.3.12)

[Not Loaded] ZTEUSBMassStorageFilter.kext (ZTEDriver_MacV1.3.12)

[Not Loaded] daspi.kext (1.3)

[Not Loaded] Option72.kext (2.17.0)

[Not Loaded] OptionMSD.kext (1.21.0)

[Not Loaded] RoxioBluRaySupport.kext (1.1.6)

[Not Loaded] Seagate Storage Driver.kext (5.0.1)

[Not Loaded] SierraDIPSupport.kext (1.0.0.7)

[Not Loaded] SierraDevSupport.kext (1.0.7.1)

[Not Loaded] SierraFSRSupport.kext (3.0.0.2)

[Not Loaded] SierraHSRSupport.kext (3.0.0.14)

[Not Loaded] SierraIPDirect.kext (1.1.4)

/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[Not Loaded] SeagateLeafPowSecDriver_10_4.kext (5.0.1)

[Not Loaded] SeagateLeafPowSecDriver_10_5.kext (5.0.1)

[Not Loaded] SeagateDriveIcons.kext (5.0.1)

~/Library/Services/ToastIt.service/Contents/MacOS

[Not Loaded] TDIXController.kext (2.0)


System Launch Agents:

[Not Loaded] 9 Apple tasks
[Loaded] 182 Apple tasks
[Running] 99 Apple tasks


System Launch Daemons:

[Not Loaded] 37 Apple tasks
[Loaded] 188 Apple tasks
[Running] 108 Apple tasks


Launch Agents:

[Running] com.seagate.SeagateStorageGauge.plist (? 502453cc - installed 2010-05-14)
[Loaded] com.oracle.java.Java-Updater.plist (? 55a06fff - installed 2017-07-22)


Launch Daemons:

[Running] com.sonos.SonosLibraryServer.plist (Sonos, Inc. - installed 2017-07-30)
[Loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2018-02-17)
[Loaded] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-06-14)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25)
[Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-07-22)
[Loaded] com.sierrawireless.SWoCTool.plist (? 7b91d564 - installed 2008-09-24)


User Launch Agents:

[Other] com.facebook.videochat.frantictictoc2.plist (Apple, Inc. - installed 2017-12-24)
[Loaded] com.spotify.webhelper.plist (? 0 - installed 2013-05-02)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)
[Other] com.apple.CSConfigDotMacCert-frantictictoc2@me.com-SharedServices.Agent.plist (? 0 - installed )


Internet Plug-ins:

iPhotoPhotocast: 7.0 (installed 2013-05-19)

FlashPlayer-10.6: 22.0.0.192 (installed 2016-06-27)

QuickTime Plugin: 7.7.3 (installed 2018-03-05)

Flash Player: 22.0.0.192 (installed 2016-06-27)

EPPEX Plugin: 3.0.5.0 (installed 2009-07-30)

NP_2020Player_WEB: 5.0.94.0 (installed 2011-10-27)

SharePointBrowserPlugin: 14.4.8 (installed 2015-04-07)

Easy-WebPrint EX: 1.1.0 (installed 2011-06-17)

JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-07-27)


3rd Party Preference Panes:

Flash Player (installed 2016-06-14)

Java (installed 2017-07-27)


Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: No

Volumes being backed up:

Macintosh HD: Disk size: 498.88 GB - Disk used: 130.24 GB

Destinations:

S********5 [Local] (Last used)

Total size: 499.76 GB

Total number of backups: 6

Oldest backup: 2018-02-20 15:33:24

Last backup: 2018-03-11 14:48:16


Top Processes by CPU:

Process (count) Source % of CPU
Google Chrome Helper (4) Google, Inc. 12
Google Chrome Google, Inc. 7
WindowServer Apple 5
sandboxd Apple 4
kernel_task Apple 3


Top Processes by Memory:

Process (count) Source RAM usage
kernel_task Apple 1018 MB
Google Chrome Helper (4) Google, Inc. 857 MB
Google Chrome Google, Inc. 386 MB
mdworker (8) Apple 320 MB
mds_stores Apple 207 MB


Top Processes by Network Use:

Process Source Input Output
cloudphotosd Apple 41 KB 52 KB
mDNSResponder Apple 34 KB 29 KB
apsd Apple 5 KB 4 KB
netbiosd Apple 1 KB 558 B


Top Processes by Energy Use:

Process (count) Source Energy usage (0-100)
Google Chrome Helper (4) Google, Inc. 6
Google Chrome Google, Inc. 4
WindowServer Apple 2
hidd Apple 0
cloudphotosd Apple 0


Virtual Memory Information:

Available RAM 11.47 GB
Free RAM 8.72 GB
Used RAM 4.53 GB
Cached files 2.75 GB
Swap Used 0 B


Clean up:

~****************************************************************2@m************ *******************t

/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewor k/Versions/A/Support/CSConfigDotMacCert

Executable not found


Diagnostics Information (past 7 days):

2018-03-11 17:44:10 Last Shutdown Cause: 3 - Hard shutdown (once)

2018-03-11 15:21:58 TechTool Deluxe.app Crash (once)

2018-03-11 13:49:54 quicklookd.app Crash (once)

quicklookd seems struck trying to quit, crashing

abort() called


End of report

Mar 13, 2018 3:40 AM

Reply Helpful

Mar 13, 2018 3:43 AM in response to FranticTicToc2 In response to FranticTicToc2

2nd Report after Battery Replacement


EtreCheck version: 4.1.3 (4A186)

Report generated: 2018-03-13 19:50:38

Download EtreCheck from https://etrecheck.com

Runtime: 5:48

Performance: Below Average


Problem: Beachballing

Description:

2nd Check after new battery


Major Issues: None


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Time Machine auto backup disabled - Time Machine auto backups are disabled.

Upgradeable hard drive - This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.

Small backup drive - Time Machine backup drive is too small.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Pro (15-inch, Early 2011)

MacBook Pro Model: MacBookPro8,2

1 2 GHz Intel Core i7 (i7-2635QM) CPU: 4-core

16 GB RAM At maximum

BANK 0/DIMM0

8 GB DDR3 1333 ok

BANK 1/DIMM0

8 GB DDR3 1333 ok

Battery: Health = Normal - Cycle count = 0


Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

AMD Radeon HD 6490M - VRAM: 256 MB

Color LCD 1440 x 900

BenQ T2200HD 1920 x 1080 @ 60 Hz


Drives:

disk0 - TOSHIBA MK5065GSXF 500.11 GB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 499.25 GB

disk1 - Macintosh HD (Journaled HFS+) 498.88 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


Mounted Volumes:

disk1 - Macintosh HD 498.88 GB (368.40 GB free)

Journaled HFS+

Mount point: /


Network:

Interface Bluetooth-Modem: Bluetooth DUN

Interface en0: Ethernet

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: Less than an hour

System Load: 1.24 (1 min ago) 1.33 (5 min ago) 1.21 (15 min ago)


Security:

System

Status

Gatekeeper

Mac App Store and identified developers

System Integrity Protection

Enabled


Unsigned Files:

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.sierrawireless.SWoCTool.plist

Executable: /System/Library/Extensions/SierraDevSupport.kext/Contents/Resources/SierraSWoCD aemon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist

Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.seagate.SeagateStorageGauge.plist

Executable: /Library/Application Support/Seagate/Seagate Storage Gauge.app/Contents/MacOS/Seagate Storage Gauge -doautolnch /Library/Application Support/Seagate/Seagate Storage Gauge.app

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

Name

Version

Microsoft Error Reporting

2.2.9

Solver

1.0

Android File Transfer Agent

1.0.50.2266

Welcome to Snow Leopard

94

Microsoft Outlook

14.4.8

Jammit

1.2.1

iWeb

3.0.4

Equation Editor

14.2.0

Custom Shop

1.7.0

Microsoft Chart Converter

14.4.8

My Day

14.4.8

SyncServicesAgent

14.4.8

Remote Desktop Connection

2.1.0

Open XML for Excel

14.4.8

Microsoft Clip Gallery

14.4.8

Microsoft Database Utility

14.4.8

Authorization Manager

1.0

Microsoft Document Connection

14.4.8

Blu-ray Player

2.7.6.1120

Microsoft Office Reminders

14.4.8

Collect Logs

1.2

Microsoft Alerts Daemon

14.4.8

Microsoft Office Setup Assistant

14.0.0

Microsoft Excel

14.4.8

Microsoft Upload Center

14.4.8

iPhoto Library Upgrader

8.1

Apple Hardware Test Read Me

33.85

Uninstaller

1.3

Adobe Flash Player Install Manager

22.0.0.192

Microsoft AutoUpdate

2.3.6

GarageBand 6.0

6.0.5

quicklookd32

5.0

Seagate Storage Gauge

1.0

DVD Player

5.8

Microsoft Query

12.0.0

iDVD Getting Started

3.8

Office365Service

14.4.8

Roxio Restore

1.0.4

Microsoft Graph

14.4.8

Microsoft Database Daemon

14.4.8

FacebookVideoCalling

3.1.0.522

Canon IJ Printer Utility

7.27.3

Microsoft Word

14.4.8

iDVD

7.1.2

Microsoft PowerPoint

14.4.8

Microsoft Language Register

14.4.8

Android File Transfer

1.0

Microsoft Ship Asserts

1.1.4

InkServer

10.9


Kernel Extensions:

/System/Library/Extensions

[Not Loaded] ZTEUSBCDCACMData.kext (ZTEDriver_MacV1.3.12)

[Not Loaded] ZTEUSBMassStorageFilter.kext (ZTEDriver_MacV1.3.12)

[Not Loaded] daspi.kext (1.3)

[Not Loaded] Option72.kext (2.17.0)

[Not Loaded] OptionMSD.kext (1.21.0)

[Not Loaded] RoxioBluRaySupport.kext (1.1.6)

[Not Loaded] Seagate Storage Driver.kext (5.0.1)

[Not Loaded] SierraDIPSupport.kext (1.0.0.7)

[Not Loaded] SierraDevSupport.kext (1.0.7.1)

[Not Loaded] SierraFSRSupport.kext (3.0.0.2)

[Not Loaded] SierraHSRSupport.kext (3.0.0.14)

[Not Loaded] SierraIPDirect.kext (1.1.4)

/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[Not Loaded] SeagateLeafPowSecDriver_10_4.kext (5.0.1)

[Not Loaded] SeagateLeafPowSecDriver_10_5.kext (5.0.1)

[Not Loaded] SeagateDriveIcons.kext (5.0.1)

~/Library/Services/ToastIt.service/Contents/MacOS

[Not Loaded] TDIXController.kext (2.0)


System Launch Agents:

[Not Loaded]

9 Apple tasks

[Loaded]

178 Apple tasks

[Running]

103 Apple tasks


System Launch Daemons:

[Not Loaded]

37 Apple tasks

[Loaded]

187 Apple tasks

[Running]

109 Apple tasks


Launch Agents:

[Running]

com.seagate.SeagateStorageGauge.plist (? 502453cc - installed 2010-05-14)

[Loaded]

com.oracle.java.Java-Updater.plist (? 820cf7cf - installed 2017-12-20)


Launch Daemons:

[Running]

com.sonos.SonosLibraryServer.plist (Sonos, Inc. - installed 2017-07-30)

[Loaded]

com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2018-02-17)

[Loaded]

com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-06-14)

[Loaded]

com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25)

[Loaded]

com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-12-20)

[Loaded]

com.sierrawireless.SWoCTool.plist (? 7b91d564 - installed 2008-09-24)


User Launch Agents:

[Other]

com.facebook.videochat.frantictictoc2.plist (Apple, Inc. - installed 2017-12-24)

[Loaded]

com.spotify.webhelper.plist (? 0 - installed 2013-05-02)

[Other]

com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)


3rd Party Preference Panes:

Flash Player (installed 2016-06-14)

Java (installed 2018-03-13)


Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: No

Volumes being backed up:

Macintosh HD: Disk size: 498.88 GB - Disk used: 130.48 GB

Destinations:

S********5 [Local] (Last used)

Total size: 499.76 GB

Total number of backups: 7

Oldest backup: 2018-02-20 15:33:24

Last backup: 2018-03-12 17:44:29


Top Processes by CPU:

Process (count)

Source

% of CPU

sandboxd

Apple

17

WindowServer

Apple

10

kernel_task

Apple

2

CalendarAgent

Apple

0

trustd (4)

Apple

0


Top Processes by Memory:

Process (count)

Source

RAM usage

kernel_task

Apple

838 MB

mdworker (16)

Apple

470 MB

WindowServer

Apple

111 MB

mds_stores

Apple

110 MB

Finder

Apple

85 MB


Top Processes by Network Use:

Process

Source

Input

Output

mDNSResponder

Apple

69 KB

49 KB

cloudphotosd

Apple

23 KB

25 KB

apsd

Apple

5 KB

5 KB

netbiosd

Apple

618 B

422 B

SystemUIServer

Apple

0 B

64 B


Top Processes by Energy Use:

Process (count)

Source

Energy usage (0-100)

WindowServer

Apple

5

cloudphotosd

Apple

0

opendirectoryd

Apple

0

fseventsd

Apple

0

FolderActionsDis


0


Virtual Memory Information:

Available RAM

12.53 GB

Free RAM

9.18 GB

Used RAM

3.47 GB

Cached files

3.35 GB

Swap Used

0 B


Diagnostics Information (past 7 days):

2018-03-11 15:21:58 TechTool Deluxe.app Crash (once)

2018-03-11 13:49:54 quicklookd.app Crash (once)

quicklookd seems struck trying to quit, crashing

abort() called


End of report

Mar 13, 2018 3:43 AM

Reply Helpful
User profile for user: FranticTicToc2

Question: Early 2011 MB Pro Beachballing