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Question: display no shown caller ID when got incoming call& ringtones is ringing until cut-off

I bought an iphone x 256g in 23/12/2017 last year, after using less than 3 months time have some problem (display no shown caller ID when got incoming call& ringtones is ringing until cut-off)

I m send to QCD Technology (M) sdn bhd for my warranty on 5/3/18.

they promises in 7 working day will come back to me, but today 13/3/18 when i call to QCD they give me same answer since i call last week 9/3/18 ?

The answer they give is APPLE not yet replay to them ?????

May i know APPLE normally take how long to fix this problem. tks

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User profile for user: ksng6336

Question: display no shown caller ID when got incoming call& ringtones is ringing until cut-off