Unknown monthly payment of 12.99EUR by iTunes

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Level 1

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Unknown monthly payment of 12.99EUR by iTunes

Just now I realised there has been a monthly payment of 12.99EUR charged of my credit card. It's been going on since May 2016 but I have absolutely no clue what it is.

I have no active subscriptions running from other apps or Apple Music. Only active subscription I have is the one for iCloud of 2.99EUR per month.

I've followed every step of https://support.apple.com/en-us/HT201382

And no it's not a scam or fraud, it's really a charge from Apple.

iPhone 7, iOS 11.2.6

Posted on Mar 13, 2018 6:07 AM

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Limnos

Level 10

411,253 points

Mar 13, 2018 7:09 AM in response to denn1svc

See your purchase history in the iTunes Store on a Mac or PC - http://support.apple.com/HT204088 - Does not include purchases made by others under Family Sharing; those have to be checked from their accounts.

If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 - "Before you contact Apple to request a refund for a charge you don't recognize"...

If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.

Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - https://support.apple.com/HT204084

Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"

Other ways to contact iTunes Support:

https://support.apple.com/contact

https://www.apple.com/emea/support/itunes/contact.html

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Unknown monthly payment of 12.99EUR by iTunes

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