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Question: iMac 5k I7 2017 Temperature and fans runs crazy

Hi,

The working temperature is 100 degrees and fans go quickly to 2700 rpm when the processor is working above the 90 percent in the i7 model, is this normal at winter, I am very worried, this summer will burst.

Thanks

This screenshot was taken after one minute exporting a 5 minute hd video with Da vinci resolve app

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iMac with Retina 5K display, iOS 11.2.6

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Mar 13, 2018 9:24 AM in response to rkaufmann87 In response to rkaufmann87

Thanks for your quick reply "rkaufmann87":

I have reset the smc, NVRAM and PRAM (instance apple care) at least 20 times in the last months but everything remains the same. when the work load is high 90% the temperature goes to 100º, when it is low it quickly returns to normal values 45º and is worried about of 2 hour exporting video in summer (40º ambient temperature)

Thanks

Mar 13, 2018 9:24 AM

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Mar 13, 2018 9:28 AM in response to josemálaga In response to josemálaga

Reset the SMC 2-3 times back to back please and then retest. If the problem persists then please follow the directions below:


Please post an EtreCheck report of your system and we can look for any obvious issues. Please click the link, download and run the app and then post the complete report it produces as your reply to this message.

Mar 13, 2018 9:28 AM

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Mar 15, 2018 8:33 AM in response to rkaufmann87 In response to rkaufmann87

I have reset smc and pram several times and everythig is the same. i have talked about this issue and I have sent several tests to apple care. they said me: "problems were not detected but you should send the computer to the technical service for tests and physical revisions", 100º is dangerous, after two weeks They told me "with the official tests of apple the computer don´t have any problem, but if I export a simple 5-minute video, as you can see at screenshot the temperature goes quickly to 100º, finally apple is teasing me, I am very angry

Mar 15, 2018 8:33 AM

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Question: iMac 5k I7 2017 Temperature and fans runs crazy