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Question: Need help with TimeMachine back-up

I have an external hard drive that I use for my TimeMachine backups. I cannot go all the way back to some photos that I want to recover.... the date I want to recover is grayed out and I cannot access it. Any ideas/tips/hints as to how I can start to troubleshoot this? Would it be worth paying apple to help me with this (i.e. has anyone had success with a similar situation with a grayed-out TimeMachine date?)


Thanks in advance!



iMac, mid-2010

OS 10.12.6

3.06 GHz Intel Core i3

12 GB 1333 MHz DDR3

iMac, iOS 10.3.3

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Mar 13, 2018 9:24 AM in response to carrie61 In response to carrie61

While in Time Machine, to see all mounted volumes shift - command - c. Information learned from Linc Davis.


Start with Section E in the 1st linked article.


Time Machine Troubleshooting


Time Machine Troubleshooting Problems

Mar 13, 2018 9:24 AM

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Question: Need help with TimeMachine back-up