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Question: saving text message to contacts

How do I save a text message contact to my contact book using an iPhone 8 plus, ios 11.2.6?

iPhone 8 Plus, iOS 11.2.6

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Mar 15, 2018 2:36 PM in response to Washoe Jim In response to Washoe Jim

Washoe Jim,

With both of the iPhones on the same version of iOS, the same steps should work the same on both iPhones. That it doesn't on the iPhone 8 plus tells me that there is something wrong with the iOS installed on the phone. I would recommend restoring the iPhone to factory settings. The following support article will take you through the necessary steps for the process. I would also draw your particular attention to the section "Get your device ready", especially on making a backup, this will prevent data loss.

Restore your iPhone, iPad, or iPod to factory settings

Regards.

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Mar 14, 2018 8:42 AM in response to Washoe Jim In response to Washoe Jim

Hello Washoe Jim,

Thank you for using Apple Support Communities.

I see that you want to add someone from your Messages to your Contacts. The following steps will walk you through adding a new contact from a text message:

1. Open the message you want to add to your contacts.
2. Tap on the "i" in the circle at the top right.
3. Tap on the number of the contact.
4. This will give you a number of options, on of which would be "Create New Contact". Tap that option.
5. In the New Contact window, add the contact information.

Best regards.

Mar 14, 2018 8:42 AM

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Mar 14, 2018 2:16 PM in response to Washoe Jim In response to Washoe Jim

Washoe Jim,

Thank you for your reply. Unfortunately it is causing some confusion. Your first post seems to indicate that you want to save a text message contact to your contact book on your iPhone 8 plus. But in your reply, you talk about saving a contact between an iPhone 8 plus and an iPhone 7 plus.

Could we back up a bit and have you explain exactly what it is you are trying to do. Where are you trying to save the contact to/from?

Cheers.

Mar 14, 2018 2:16 PM

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Mar 14, 2018 7:36 PM in response to Washoe Jim In response to Washoe Jim

Sorry for the confusion. I have two iPhones. An 7 plus and an 8 plus. When saving a contact sent by text your procedure works with my 7 but does not work when I attempt to save on the 8. In other words, the procedure you asked me to follow works but, not with the 8. Hope that clarifies the problem.

Mar 14, 2018 7:36 PM

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Mar 15, 2018 2:36 PM in response to Washoe Jim In response to Washoe Jim

Washoe Jim,

With both of the iPhones on the same version of iOS, the same steps should work the same on both iPhones. That it doesn't on the iPhone 8 plus tells me that there is something wrong with the iOS installed on the phone. I would recommend restoring the iPhone to factory settings. The following support article will take you through the necessary steps for the process. I would also draw your particular attention to the section "Get your device ready", especially on making a backup, this will prevent data loss.

Restore your iPhone, iPad, or iPod to factory settings

Regards.

Mar 15, 2018 2:36 PM

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Question: saving text message to contacts