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Question: Microphone not working

I noticed that while I record a Snapchat video my voice can be bearly heard like there is something covering the microphone. If I scream loud enough then something but little can be heard. I checked to see if same issue will happen while recording a video thru the phones camera app but everything seems to work fine. So I tries in different apps, Facebook worked fine, Instagram had same issue as Snapchat with no sound And even the voice recorder had the same issue. All call work fine while on speaker phone too. I tried rebooting my iPhone but the issue is still here. Did anyone encounters some or similar issue? I’m trying to find out if its issue with the phone or software.

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Mar 14, 2018 9:11 AM in response to Kaspi93 In response to Kaspi93

Hello Kaspi93,

Welcome to the Apple Support Communities!

I understand that your iPhone is experiencing sound issues with the bottom microphone with several apps including Snapchat, Instagram, and the built in Voice Memos. I’d be happy to help provide guidance on the issues your iPhone has been experiencing.

Based on your question, I understand that you would like to narrow down this issue to either hardware or software. So far, the troubleshooting you have performed has been unsuccessful in resolving the issue.

To continue the troubleshooting process, please read over and work through the troubleshooting information located in the following article:

Get help with the microphones on your iPhone, iPad, and iPod touch - Apple Support

Get help

If you still have issues after testing the microphone on your device, try these steps:

  1. Unplug any accessory plugged into the headset jack.
  2. Avoid blocking the microphone and iSight mic with your fingers while holding the device or recording video.
  3. Remove screen protectors, films, or cases that cover the microphone, iSight mic, or iPhone receiver.
  4. Clear any debris from the microphones or iPhone receiver. Refer to the user guide for your device on microphone locations.
  5. Restart your device.
  6. Make sure you have the latest version of iOS.

If you've tried these steps and people still can't hear you on phone or FaceTime calls or Siri doesn’t hear your requests, contact Apple Support.

FaceTime is not available in all countries or regions.

Have a great day!

Mar 14, 2018 9:11 AM

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Question: Microphone not working