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Question: Dispute iTunes charges

My account has been charged fraudulent charges from iTunes

iPhone 6s Plus, iOS 11.2.6

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Mar 13, 2018 11:14 AM in response to PrinceEric22 In response to PrinceEric22

You do not say where you see this purchase. If it is an e-mail are you sure it is real and not an attempt to steal your private information ('phishing') (very common)?

Phishing & Other Suspicious Emails -

Identifying legitimate emails from the iTunes Store - (the previous link is more specific)

Forward attempts to:

If you still think the charge is real:

See your purchase history in the iTunes Store on a Mac or PC - - Does not include purchases made by others under Family Sharing; those have to be checked from their accounts.

If you see ‘‘ or an unfamiliar charge on your bank, credit card, or debit statement - - "Before you contact Apple to request a refund for a charge you don't recognize"...

If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.

If you recognize this purchase and are asking for a refund then realize Apple's terms of purchase in the USA are, "All Transactions are final" (, but some countries have different laws so check terms for your country at: If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.

Get help with an item purchased from the App Store, iTunes Store, or iBooks Store -

Report a Problem - - "Sign In for help with iTunes purchases made in the last 90 days"

Other ways to contact iTunes Support:

Mar 13, 2018 11:14 AM

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Question: Dispute iTunes charges