Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple watch is pairing but not synching with iphone

I have a 1st gen Apple Watch and an iphone 6. (Both appear to have latest available version of OS as of writing.) They've been working great together until they stopped about a week ago. (I don't believe this coincided with an update -- although Apple sneakily pushes those when I'm not looking --, and I have not changed any settings.)


Here are the symptoms:

  • The watch still successfully "pairs" with the iphone. By that I mean that watch seems to still recognize that it's connected to the iphone: if I turn off the iphone (or just bluetooth on the iphone), then the red "no phone" icon appears at the top of the watch face, and when I turn the phone back on then it goes away (or turns green if I've swiped up on the watch).
  • However, no data seems to be moving between the two: activity doesn't sync, I no longer get watch notifications about new e-mail or text messages, "find my phone" doesn't work, and the time zone doesn't update on the watch when I travel.
  • For what it's worth, my watch no longer seems to unlock my macbook.


How can I force my watch to sync with my phone? I don't want to lose data accumulated on the watch (e.g., activity history) since this problem. (And yes, I've tried turning it off and turning it on again... and the phone too.)


Any advice would be appreciated!


Thanks!

iPhone 6, iOS 9.2

Posted on Mar 13, 2018 10:54 AM

Reply
Question marked as Best reply

Posted on Mar 13, 2018 12:05 PM

User uploaded file



If your Apple Watch still can't connect, unpair your devices, then pair them again: On your Apple Watch, tap Settings > General > Reset > Erase All Content and Settings. On your iPhone, open the Apple Watch app, tap the My Watch tab, then tap your watch at the top of the screen. ... Pair your Apple Watch and iPhone again.


Similar questions

5 replies

There are no replies.

Apple watch is pairing but not synching with iphone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.