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Question: My old iPhone doesn’t reset

I bought new iPhone and I set up it but my old iPhone doesn’t rest

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Hello honey157,

Thanks for using Apple Communities.

If you're trying to erase your data, it may be done at "settings> general> reset> erase all contents and data". Your iCloud password may be needed to complete that step. If yet you can't erase it, it can be done at iTunes, on recovery mode. You can find the steps at the article https://support.apple.com/en-us/HT201274

With regards

Alefe ****

[Personal Information Edited by Host]


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Question marked as Apple Recommended

Mar 20, 2018 10:41 AM in response to honey157 In response to honey157

Hello honey157,

Thanks for using Apple Communities.

If you're trying to erase your data, it may be done at "settings> general> reset> erase all contents and data". Your iCloud password may be needed to complete that step. If yet you can't erase it, it can be done at iTunes, on recovery mode. You can find the steps at the article https://support.apple.com/en-us/HT201274

With regards

Alefe ****

[Personal Information Edited by Host]


Mar 20, 2018 10:41 AM

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Question: My old iPhone doesn’t reset