My old iPhone doesn’t reset

Hello honey157,

Thanks for using Apple Communities.

If you're trying to erase your data, it may be done at "settings> general> reset> erase all contents and data". Your iCloud password may be needed to complete that step. If yet you can't erase it, it can be done at iTunes, on recovery mode. You can find the steps at the article https://support.apple.com/en-us/HT201274

With regards

Alefe ****

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