Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Fraudulent Charge Billed to me

ORDER ID MSQ2K8GZBQ WAS ORDERED FROM MY ACCOUNT FRAUDULENTLY FROM A PERSON IN SINGAPORE.

I DID NOT ORDER THIS, HELP.

iPad Pro Wi-Fi + Cellular, iOS 11.2.6

Posted on

Reply
Question marked as Solved
Answer:
Answer:

Identifying legitimate emails from the iTunes Store - http://support.apple.com/HT201679 - lacking in specifics, the next link is better:


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - https://support.apple.com/HT204759


Forward attempts as an attachment (in MacOS Mail use the paperclip icon) to: reportphishing@apple.com


- Apple e-mails address you by your real name, not something like "Dear Customer" , "Dear Client" or an e-mail address.

- Apple e-mails originate from @apple.com or @itunes.com but I think it is possible to spoof a sender address

- Mouse over links to see if they direct to real Apple web sites. Do not click on them as this just tells the spammer they have a working e-mail address in their database.

- Phishing emails may include account suspension or similar threats in order to panic you into clicking on a link without thinking. They may report a fake purchase in order to infuriate you into rashly clicking on a false link to report a problem. Mar 2018 post by Niel https://discussions.apple.com/message/33129140#message33129140 - "Emails saying that your Apple ID has been locked or disabled are always phishing. If one actually gets disabled, its owner will be told when they try logging into it instead of through email."

- Apple will not ask for personal information in an e-mail and never for your social security number anywhere.

Posted on

Question marked as Helpful

Mar 13, 2018 12:57 PM in response to debsthegirl In response to debsthegirl

DebTheGirl,


Did it really show up on your account? If you only received an email about it, it is likely a phishing scam. In that case, do not click on any links. For more information, see this:

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


O the other hand, if you really got charged, it may be an actual fraud. (That is far less common, but it does happen.) See this:

If you see 'itunes.com/bill' or an unfamiliar charge on your bank, credit card, or debit statement - Apple Support

There’s more to the conversation

Read all replies

Page content loaded

Question marked as Helpful

Mar 13, 2018 12:57 PM in response to debsthegirl In response to debsthegirl

DebTheGirl,


Did it really show up on your account? If you only received an email about it, it is likely a phishing scam. In that case, do not click on any links. For more information, see this:

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


O the other hand, if you really got charged, it may be an actual fraud. (That is far less common, but it does happen.) See this:

If you see 'itunes.com/bill' or an unfamiliar charge on your bank, credit card, or debit statement - Apple Support

Mar 13, 2018 12:57 PM

Reply Helpful (1)
Question marked as Solved

Mar 13, 2018 1:02 PM in response to debsthegirl In response to debsthegirl

Identifying legitimate emails from the iTunes Store - http://support.apple.com/HT201679 - lacking in specifics, the next link is better:


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - https://support.apple.com/HT204759


Forward attempts as an attachment (in MacOS Mail use the paperclip icon) to: reportphishing@apple.com


- Apple e-mails address you by your real name, not something like "Dear Customer" , "Dear Client" or an e-mail address.

- Apple e-mails originate from @apple.com or @itunes.com but I think it is possible to spoof a sender address

- Mouse over links to see if they direct to real Apple web sites. Do not click on them as this just tells the spammer they have a working e-mail address in their database.

- Phishing emails may include account suspension or similar threats in order to panic you into clicking on a link without thinking. They may report a fake purchase in order to infuriate you into rashly clicking on a false link to report a problem. Mar 2018 post by Niel https://discussions.apple.com/message/33129140#message33129140 - "Emails saying that your Apple ID has been locked or disabled are always phishing. If one actually gets disabled, its owner will be told when they try logging into it instead of through email."

- Apple will not ask for personal information in an e-mail and never for your social security number anywhere.

Mar 13, 2018 1:02 PM

Reply Helpful

Mar 13, 2018 3:19 PM in response to Limnos In response to Limnos

Thank you all for the suggestions - you are both correct but I will now go in and change my password again because It really looked like apple’s site when they directed me to an Apple page that said I was like caked out for suspicious activity, I actually went thru the entire course of security but in long run didnt do anything but ask for my Cc info which I gave a dummy card that has $1 on it for I don’t put any cards on my account so that will be no problem but I best change my security- thank you so much! Life with hackers suck- good thing I have bad credit and no $$$ in the bank or anywhere else!

Mar 13, 2018 3:19 PM

Reply Helpful
User profile for user: debsthegirl

Question: Fraudulent Charge Billed to me