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Question: Issue with trackpad on new MacBook Pro

Hello,


I have an issue with the MacBook Pro 13,3" that I just bought. The trackpad is jumpy, registers random clicks and at times even completely stops working for a few seconds (not registering any click anymore, and without any haptic feedback.) It makes the computer unusable.


It worked well for the first 10 minutes after unboxing and then this behaviour started.


Thanks to the previous Q&As I tried reseting the SMC, the PRAM, unplugging power, but the issue is still here.


Does anyone have a suggestion? Do I have no other option than bringing it back to Apple for e.g. a trackpad replacement ?


Thank you in advance,

Best regards

Fabrice.


edit: this issue is *not* solved. probably my trackpad clicked "solved" by itself, which is actually part of the issue 😟


Message was edited by: yanafab

MacBook Pro with Retina display, macOS High Sierra (10.13.3), 2017 without touch bar

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Answer:
Answer:

Check your settings in System Preferences > Trackpad.

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Mar 13, 2018 1:30 PM in response to yanafab In response to yanafab

" The trackpad is jumpy, registers random clicks and at times even completely stops working"


Because sometimes just changing those settings can make a difference.



Instead of just asking Apple to replace the trackpad, they should replace the Mac period.


Contact - Official Apple Support

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Question marked as Helpful

Mar 13, 2018 1:30 PM in response to yanafab In response to yanafab

" The trackpad is jumpy, registers random clicks and at times even completely stops working"


Because sometimes just changing those settings can make a difference.



Instead of just asking Apple to replace the trackpad, they should replace the Mac period.


Contact - Official Apple Support

Mar 13, 2018 1:30 PM

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User profile for user: yanafab

Question: Issue with trackpad on new MacBook Pro