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Question: I got a new phone today at the AT&T store and when they transferred my Photos apps contacts etc. my apps that got transferred will not download all the way. They are stuck at 49% it looks like . What can I do ?

I got a few new phone today at the AT&T store and when they transferred all my information contacts photos apps etc. my transferred apps will not download all the way looks like it’s stuck at 49%. What can I do?

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Mar 14, 2018 10:07 AM in response to deltafromstonewall In response to deltafromstonewall

Hi Delta,

Congratulations on your new iPhone! I understand that when setting it up, you restored it from an iCloud backup, but it's stuck restoring some of your apps. I'm happy to provide some help for this issue.

Check out the information provided for this issue in the article below:

If iCloud Backup couldn’t be completed or you can’t restore - Apple Support


If the restore process takes a long time to finish

Stay connected to a reliable Wi-Fi network and a functional power source until the process finishes. The time it takes to restore from a backup depends on the size of your backup and the speed of your Wi-Fi network.

If you see a grayed-out app or one that takes a long time to load, make sure that you're connected to a Wi-Fi network. Next, tap the app to pause the process, then tap it again to continue. If this doesn’t fix the issue, delete and redownload the app.



If you're already connected to Wi-Fi, it may help to restart your iPhone to help with this:

Restart your iPhone, iPad, or iPod touch - Apple Support

Thanks for using the Apple Support Communities. Cheers!

Mar 14, 2018 10:07 AM

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Question: I got a new phone today at the AT&T store and when they transferred my Photos apps contacts etc. my apps that got transferred will not download all the way. They are stuck at 49% it looks like . What can I do ?