Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

help

what if i dont know past owner info i bought it off someone on offer up now they don't respond

iPhone 7 Plus, locked

Posted on Mar 13, 2018 1:19 PM

Reply
Question marked as Best reply

Posted on Mar 13, 2018 1:21 PM

iCloud: Activation Lock - http://support.apple.com/kb/HT201365 - This is a security feature to deter re-selling of stolen devices.


Turn off Find My iPhone Activation Lock (formerly: Activation Lock: Removing a device from a previous owner’s account) - https://support.apple.com/HT201441 - If an activation lock was put on a device, only the owner of the account that applied the lock can remove it.


Get them to remove it or return the device for a refund.

2 replies

There are no replies.

help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.