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Question: iMessage and FaceTime won’t work on MacBook

Whenever I try to sign into iMessage or FaceTime on my MacBook, it says “could not sign in to iMessage. An error occurred during activation. Try again.”

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Mar 13, 2018 3:00 PM in response to haileyfrompeosta In response to haileyfrompeosta

Check to be sure your serial rumble is visible in Apple menu > About this Mac. Sometimes when a machine has had a CPU replaced the tech forgets to use the re-serialization tool. Both Messages and FaceTime need to see the serial number to work.

Mar 13, 2018 3:00 PM

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Apr 3, 2018 12:53 PM in response to haileyfrompeosta In response to haileyfrompeosta

Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID.Someone I know had this happen and I was able to sign in usingmy Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


There is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.


Apple Support using Twitter



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Apr 3, 2018 12:53 PM

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Question: iMessage and FaceTime won’t work on MacBook