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Question: from

I have asked this question before and got a response from Eric Root and followed his suggestions. I am still getting beachballing and a poor performance from the report. What else can I do to get this machine up to speed? Here is the current report:

EtreCheck version: 4.1.3 (4A188)

Report generated: 2018-03-13 11:07:53

Download EtreCheck from

Runtime: 9:02

Performance: Below Average

Problem: Beachballing


Frequently when opening apps.

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Clean up - There are orphan files that could be removed.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.

Hardware Information:

iMac (Retina 4K, 21.5-inch, Late 2015)

iMac Model: iMac16,2

1 3.1 GHz Intel Core i5 (i5-5675R) CPU: 4-core

16 GB RAM Not upgradeable


8 GB DDR3 1867 ok


8 GB DDR3 1867 ok

Video Information:

Intel Iris Pro Graphics 6200 - VRAM: 1536 MB

iMac 4096 x 2304


disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 999.35 GB

disk1 - A*****s (Journaled HFS+) 998.99 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

Mounted Volumes:

disk1 - A*****s 998.99 GB (206.93 GB free)

Journaled HFS+

Mount point: /


Interface en0: Ethernet

One IPv4 address

One IPv6 address

Interface en7: iPad

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: About a day

System Load: 2.19 (1 min ago) 1.88 (5 min ago) 1.76 (15 min ago)





Mac App Store and identified developers

System Integrity Protection


Unsigned Files:

Launchd: /Library/LaunchDaemons/

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.aladdin.aksusbd.plist

Executable: /usr/libexec/aksusbd -f

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/net.exirion.ssdfanctrl.plist

Executable: /Library/StartupItems/SSDFanControl/ssdfanctrl

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/

Executable: /Applications/Amazon Music Helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.aladdin.hasplmd.plist

Executable: /usr/libexec/hasplmd -s -f

Details: Exact match found in the whitelist - probably OK

Kernel Extensions:

/Library/Application Support/Roxio

[Not Loaded] TDIXController.kext (2.0)


[Loaded] LogitechHIDDevices.kext (Logitech Inc., 3.9.5 - SDK 10.8)

[Loaded] LogitechUnifying.kext (Logitech Inc., 1.3.5 - SDK 10.8)

[Loaded] SystemAudioRecorder.kext (Wondershare Software Co., Ltd, 1.1.0 - SDK 10.9)

[Loaded] DPSReflector.kext (Bongiovi Acoustics, 1.0.6 - SDK 10.12)

[Loaded] LogiMgrDriver.kext (Logitech Inc., 6.20.1 - SDK 10.8)

[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.2 - SDK 10.13)

[Loaded] HandsOff.kext (One Periodic Inc., 3.2.6 - SDK 10.9)

[Not Loaded] Ostiarius.kext (Objective-See, LLC, 1.1.0 - SDK 10.11)


[Not Loaded] Soundflower.kext (1.5.1)

[Not Loaded] MacOSXCameraDriver.kext (1.0.1)

[Not Loaded] BoomDevice.kext (1.1 - SDK 10.1)

[Loaded] Terminus.kext (4)

[Not Loaded] RBIOKitHelper.kext (1.18.1 - SDK 10.6)

[Not Loaded] LytroFirefly.kext (Lytro Inc., 4.3.3 - SDK 10.10)

[Not Loaded] ManyCamDriver.kext (0.0.9)

[Not Loaded] NovatelWirelessWWAN.kext (v3.0.22 (001))

[Not Loaded] InstantOn.kext (6.0.2 - SDK 10.6)

[Not Loaded] RoxioBluRaySupport.kext (1.1.6)

[Not Loaded] DeviceSentry.kext (5.1 (710))

[Not Loaded] DeviceSentryCR.kext (5.1 (710))

[Not Loaded] NetBlockade.kext (5.1 (710))

[Not Loaded] NetworkSpyAlert.kext (5.1 (710))

[Loaded] APExtFramebuffer.kext (1.6 - SDK 10.8)

[Loaded] AirParrotDriver.kext (1.8 - SDK 10.8)


[Not Loaded] DeviceSentryBD.kext (5.1 (710))

[Not Loaded] DeviceSentryCD.kext (5.1 (710))

[Not Loaded] DeviceSentryDVD.kext (5.1 (710))


[Not Loaded] InstantOnCore.kext (6.0.2 - SDK 10.6)


[Not Loaded] NovatelWirelessUSBCDCECMControl.kext (v3.0.22 (001))

[Not Loaded] NovatelWirelessUSBCDCECMData.kext (v3.0.22 (001))

[Not Loaded] NovatelWireless3G.kext (v3.0.22 (001))

[Not Loaded] NovatelWireless3GData.kext (v3.0.22 (001))

[Not Loaded] NovatelWirelessFilter.kext (v3.0.22 (001))

[Not Loaded] NovatelWirelessViaBusEnum.kext (v3.0.22 (001))


[Not Loaded] RBTSRPlugin.kext (1.18 - SDK 10.6)

System Launch Agents:

[Not Loaded]

8 Apple tasks


195 Apple tasks


87 Apple tasks

System Launch Daemons:

[Not Loaded]

34 Apple tasks


196 Apple tasks


102 Apple tasks

Launch Agents:


com.metakine.handsoff.agent.plist (One Periodic Inc. - installed 2018-02-01)

[Not Loaded]

com.adobe.AAM.Updater-1.0.plist (? 1c80326e - installed 2015-11-21)


com.micromat.TechToolProAgent.plist (? f0e959d1 - installed 2017-10-01)


com.Logitech.Control Center.Daemon.plist (? 209c949 - installed 2016-10-04)


com.logitech.manager.daemon.plist (? e7b02f03 - installed 2016-08-29)

[Not Loaded] (? 0 - installed 2016-05-16)


com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-16)


com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-02-26)

Launch Daemons:


com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-16)


com.github.IngmarStein.Monolingual.Helper.plist (Ingmar Stein - installed 2017-08-29)


net.exirion.ssdfanctrl.plist (? 6fbe74f0 - installed 2013-10-31)


com.metakine.handsoff.daemon.plist (One Periodic Inc. - installed 2018-02-01)


com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)


com.stclairsoft.AppTamerAgent.plist (? 540acbe3 - installed 2011-04-23)


net.conceited.RubbernetDaemon.plist (? d07172e - installed 2013-06-29)


com.leapmotion.leapd.plist (Leap Motion, Inc. - installed 2015-08-25)


com.bresink.system.securityagent3.plist (? a6adcb1e - installed 2012-07-28)


net.sourceforge.MonolingualHelper.plist (? 374b089e - installed 2012-08-06)


com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-03-15)


com.informer.mac.service.plist (? 921ab58f - installed 2016-12-13)


com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)


com.macpaw.CleanMyMac2.Agent.plist (? 8591109 - installed 2016-03-25)


com.micromat.TechToolProDaemon.plist (? 1f5cf25c - installed 2017-10-01)


com.objective-see.ransomwhere.plist (Objective-See, LLC - installed 2016-05-24)

[Loaded] (? e3fefdd2 - installed 2016-09-22)


com.macpaw.CleanMyMac3.Agent.plist (? 7f4ba9a8 - installed 2016-03-01)


com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-16)


com.aladdin.aksusbd.plist (? 882ffbab - installed 2013-03-04)


com.aladdin.hasplmd.plist (? c5d97ee2 - installed 2013-03-04)


com.lytro.Lytro.InstallHelper.plist (Lytro Inc. - installed 2016-02-25)

[Loaded] (? a81aef1d - installed 2016-07-04)

User Launch Agents:


com.hp.devicemonitor.plist (HP Inc. - installed 2017-08-29)

[Running] (? 0 - installed 2017-03-02)


com.informer.mac.client.plist (Andrey Popov - installed 2016-11-02)


com.koingosw.maccleansehelper.CleanupReminder.plist (Koingo Software, Inc. - installed 2017-09-10)


com.koingosw.maccleansehelper.MonitorTrash.plist (Koingo Software, Inc. - installed 2017-09-10)


com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist (Adobe Systems, Inc. - installed 2017-11-01)

User Login Items:

Box Local Com Server Application

(~/Library/Application Support/Box/Box Edit/Box Local Com

Bongiovi DPS Application

(/Applications/Bongiovi DPS/Bongiovi

Dropbox Application (Dropbox, Inc.


Internet Plug-ins:

AdobePDFViewerNPAPI: 15.010.20060 (installed 2016-03-09)

AdobePDFViewer: 15.010.20060 (installed 2016-03-09)

Unity Web Player: UnityPlayer version 3.5.5f4 (installed 2012-12-27)

googletalkbrowserplugin: (installed 2014-10-28)

Scorch: Unknown (installed 2014-01-09)

iPhotoPhotocast: 7.0 (installed 2012-12-27)

RealPlayer Plugin: Unknown (installed 2012-12-27)

RL Secure Plug-In Layer: Unknown (installed 2013-05-29)

DirectorShockwave: 11.6.6r636 (installed 2012-12-27)

PDF Browser Plugin: 2.4.4 (installed 2014-02-17)

Yahoo! Installer 3: 1.0.128 (installed 2012-12-27)

QuickTime Plugin: 7.7.3 (installed 2018-02-01)

npDDRia: (installed 2016-08-18)

AmazonMP3DownloaderPlugin: AmazonMP3DownloaderPlugin 1.0.16 (installed 2012-12-27)

CANONiMAGEGATEWAYDL: (installed 2015-07-23)

Musicnotes: 1.18.6 (installed 2012-12-27)

CouponPrinter-FireFox: Version 1.0.11 (installed 2012-12-27)

Silverlight: 5.1.50901.0 (installed 2017-08-29)

o1dbrowserplugin: (installed 2014-11-21)

JavaAppletPlugin: Java 8 Update 111 build 14 (installed 2017-08-29)

User Internet Plug-ins:

ZoomUsPlugIn: 3.6.17046.1226 (installed 2016-12-27)

UploadManager: Unknown

Google Earth Web Plug-in: 6.2 (installed 2015-07-23)

ContentManager: Unknown

RocketEngine: Unknown

Audio Plug-ins:

Digital Power Station: Unknown (installed 2012-12-27)

EcammAudioLoader: 1.0.2 (installed 2015-07-23)

CallRecorder: v2.5.4 (installed 2015-07-23)

Safari Extensions:

Amazon Assistant for Safari.safariextz - Amazon - (installed 2018-02-19)

AdBlock Ultimate.safariextz - Secure Download - (installed 2017-11-16)

iTube Studio.safariextz - iSkysoft Studio - (installed 2016-07-19)

VimeoEmbiggener.safariextz - Josh Pigford - (installed 2010-07-01)

ResizeMe.safariextz - Aaron Holland - (installed 2015-07-03)

ClickToFlash.safariextz - Marc Hoyois - (installed 2015-06-30)

Blur.safariextz - Abine, the online privacy company. - (installed 2015-06-30)

Cookie Stumbler.safariextz - WriteIt! Studios Limited - (installed 2012-06-05)

OpenIE.safariextz - Parallels - (installed 2017-11-21)

Ultimate Status Bar.safariextz - Karl Dearden - (installed 2013-11-06)

URL Advisor.safariextz - Kaspersky Lab - (installed 2016-09-13)

Translate.safariextz - - Apps for Mac and Web - (installed 2016-01-29)

DuckDuckGo.safariextz - DuckDuckGo - (installed 2015-07-11)

better_facebook_local.safariextz - Matt Kruse - (installed 2010-11-17)

TimeLineRemove.safariextz - - (installed 2012-07-04)

uBlock.safariextz - Chris Aljoudi - (installed 2017-12-10)

AdBlock.safariextz - BetaFish, Inc. - (installed 2017-08-06)

Ka-Block!.safariextz - David Graham & Josh Peek - (installed 2018-02-05)

LastPass.safariextz - LastPass - (installed 2014-10-03)

WOT.safariextz - WOT Services Ltd - (installed 2016-04-22)

Honey.safariextz - Honey Science Corporation - (installed 2017-11-06)

Dashlane.safariextz - Dashlane Inc. - (installed 2017-11-14)

Adblock Plus.safariextz - Eyeo GmbH - (installed 2016-01-24)

Coupons at Checkout.safariextz - CouponFollow, LLC - (installed 2012-12-17)

Add To Amazon Wish List-1.safariextz - - (installed 2011-07-21)

YoutubeWide.safariextz - Pedrocc - (installed 2012-10-10)

3rd Party Preference Panes:

Akamai NetSession Preferences (installed 2016-08-22)

Application Enhancer (installed 2015-07-23)

AppTrap (installed 2015-07-23)

avc1DecoderPane (installed 2008-04-15)

Dashboard KickStart (installed 2016-08-22)

ExtManager (installed 2006-03-19)

Java (installed 2017-08-29)

Logitech Control Center (installed 2017-08-29)

Logi Options Launcher (installed 2017-08-29)

NFS (installed 2012-12-27)

SystemModeConfigurator (installed 2012-12-27)

TechTool Protection (installed 2018-03-06)

TuneConnect Server (installed 2014-06-23)

Widget Manager (installed 2010-03-24)

Xmarks for Safari (installed 2013-12-21)

Time Machine:

Time Machine Not Configured!

Top Processes by CPU:

Process (count)


% of CPU







mdworker (9)






Bongiovi DPS


Top Processes by Memory:

Process (count)


RAM usage



1.23 GB



169 MB

mdworker (9)


146 MB



124 MB

DashboardClient (3)


115 MB

Top Processes by Network Use:







70 MB

596 B


Dropbox, Inc.

2 MB

21 MB



15 MB

442 KB



28 KB

47 KB



30 KB

900 B

Top Processes by Energy Use:

Process (count)


Energy usage (0-100)







Bongiovi DPS








Virtual Memory Information:

Available RAM

12.07 GB

Free RAM

9.37 GB

Used RAM

3.93 GB

Cached files

2.70 GB

Swap Used

1023 MB

Software Installs (past 30 days):



Install Date




MacFamilyTree 8






Clean up:



Executable not found


/Library/PreferencePanes/TechTool Protection.prefPane/Contents/PlugIns/ olProAgent

Executable not found


/Library/PreferencePanes/TechTool Protection.prefPane/Contents/PlugIns/ oolProDaemon

Executable not found

Diagnostics Information (past 7 days):

2018-03-13 11:00:47 hasplmd Crash (once)

dyld: launch, loading dependent libraries

2018-03-11 22:42:56 cloudd Crash (once)

*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Path /Users/USER/Library/Caches/*/Assets deleted/renamed, crashing.'

terminating with uncaught exception of type NSException

abort() called

2018-03-11 13:46:13 nsurlstoraged Crash (once)

2018-03-11 10:08:28 net.conceited.RubbernetDaemon Crash (once)

2018-03-10 22:11:06 coreaudiod Crash (once)

abort() called

*** error for object 0x7fb32b658728: pointer being freed was not allocated

2018-03-08 12:48:29 CPU (once)

2018-03-06 16:13:51 Crash (once)

End of report

Posted on


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Mar 13, 2018 1:29 PM in response to Tom Smith3 In response to Tom Smith3

One issue that I see is that your Mac is running numerous daemons, agents, and Internet plug-ins and Safari extensions. Are you sure you really need them all?

Regardless, I would suggest removing the following from your Mac:

  1. TechTool Pro
  2. CleanMyMac 2
  3. Mac Cleanser
  4. Silverlight
  5. Multiple ad blocking plug-ins. I suggest that you choose one or use none at all.

Additionally, you may want to consider performing a complete Time Machine backup and a clone of your Mac's drive. Then perform a clean install of macOS. Run your Mac or a few days to see if this help. It should. Then add back just those applications, plug-ins, etc. that you really need.

Mar 13, 2018 1:29 PM

Reply Helpful

Mar 13, 2018 8:09 PM in response to Tom Smith3 In response to Tom Smith3

Suggest you also uninstall CleanMyMac 3.

You have so much 3rd party software installed that is supposed to 'protect' your computer, I'm not surprised you have performance problems. The below are some examples.

[Not Loaded] DeviceSentry.kext (5.1 (710))

[Not Loaded] DeviceSentryCR.kext (5.1 (710))

[Not Loaded] NetBlockade.kext (5.1 (710))

[Not Loaded] NetworkSpyAlert.kext (5.1 (710))

I agree with the above suggestion for a clean install and I suggest you install the minimum required 3rd party software.

The OS has built in software protection and all your 3rd party protection software interferes with normal operation.

Mar 13, 2018 8:09 PM

Reply Helpful

Mar 14, 2018 8:31 AM in response to Tom Smith3 In response to Tom Smith3

Along with the suggested removals (no one needs that many Safari extensions), CleanMyMac and all other such garbage apps are known to remove files they shouldn't. You know. Unimportant stuff like system files.

Once you remove the garbage from your Mac, reinstall the OS.

Mar 14, 2018 8:31 AM

Reply Helpful

Mar 14, 2018 6:51 PM in response to Kurt Lang In response to Kurt Lang

Firstly, thank you for all of your suggestions. Using Super Duper, I have a bootable clone of my present system. Before I do anything stupid, I ask if this is a good course of action: Use the clone as a startup disk. Erase the entire HD on the machine. The next part I am not so sure of. After erasing the HD, do I simply install a clean OS of High Sierra on the HD and then restart and with installed applications on the new system and then add the ones I want from the clone by copying them from the external HD to the clean install? Thank you for helping me resolve this problem. Tom

Mar 14, 2018 6:51 PM

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Mar 14, 2018 7:14 PM in response to Tom Smith3 In response to Tom Smith3

See this article macOS Sierra: Erase and reinstall macOS

After that don't install third party applications / softwares , any apps like clean my Mac , anti virus , try to keeps extensions as off , in users and groups keep login items as empty .

Mar 14, 2018 7:14 PM

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Mar 14, 2018 7:45 PM in response to Tom Smith3 In response to Tom Smith3

SuperDuper! doesn't work that way. If you do a clean install and then use SD to copy/clone the external drive back, you will end up back where you started from. System files that may have been removed by CleanMyMac will be gone again since that's what SD is supposed to do - match the target drive to the source. It will change, add or remove files as necessary to achieve that goal.

Complicated apps such as Photoshop can't be simply dragged from one Application folder to the other. There a lot of other files and folders it installs. Many not that obviously named.

Installing the OS on an erased drive and then adding all of your third party apps from their original source disks or purchased downloads is certainly the best way to go for an overall squeeky clean drive. It's just time consuming to do all of that. And, you have the external clone to use as your regular drive while you rebuild the internal.

But, if you want to try speeding up the process, once you have your external clone and you've tested to make sure it's bootable, startup to the normal drive again, dismount and turn the external drive off. Do as much cleanup as you can per what's been mentioned above, then reinstall the OS from Recovery mode. Still a fair amount of work, but a lot less time than an entire rebuild if you have a lot of apps to reinstall, plus bringing all of your data back in, such as your emails, settings and other documents.

Mar 14, 2018 7:45 PM

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Mar 14, 2018 7:53 PM in response to Tom Smith3 In response to Tom Smith3

The erase and reinstall the OS is a good start, but reinstalling applications from the clone may or may not work. Applications that are self contained (all parts of the application are contained when you copy over the application) will work. Some 3rd party applications may have to be installed from scratch. Since you aren't restoring the full clone, some applications have files in parts that aren't being restored.

Mar 14, 2018 7:53 PM

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Mar 14, 2018 8:33 PM in response to tygb In response to tygb

Really! Reinstalling applications like Microsoft Office will damage the system files and OS? I didn't know that. If I reinstall Adobe Acrobat Pro, that will damage system files and the OS? If I install the latest version of Quicken, that will damage system files and the OS? Based on what you posted, no third party software can be installed. Apple should shut down the App Store based on what you posted.

Mar 14, 2018 8:33 PM

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Mar 14, 2018 8:40 PM in response to Eric Root In response to Eric Root

Microsoft is a genuine source , and if the user has purchased the licensed version from renowned apple store then its ok ( App Store applications are all outsourced and these apps can be broken or not compatible with Mac ) , I can not speak more about it .

Mar 14, 2018 8:40 PM

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Mar 14, 2018 10:30 PM in response to tygb In response to tygb

Yes " always "if the user wants the Mac to be trouble free no third party apps in Mac .

I'm sorry but that sounds a bit too extreme. Even Apple will recommend some third party apps. And, third party software is mentioned in the SLA. As well, I've run third party software for years without a single problem.

Mar 14, 2018 10:30 PM

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Mar 14, 2018 11:41 PM in response to babowa In response to babowa

Hello !

They only recommend Malwarebytes anti malware for Mac , some times Microsoft but never implement ( discussed with apple support senior advisors many times for third party apps answer was no and after that its up to the user ) , I am just a Mac user here .

Mar 14, 2018 11:41 PM

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Mar 15, 2018 6:36 AM in response to tygb In response to tygb

Any senior advisor who suggests such a thing is, bluntly, an idiot.

If we're supposed to take that at face value, then let's start out by saying you will have to stop using your Mac entirely since what's underneath the GUI is (a now heavily modified version) of the open source BSD Unix OS. So, the entire OS is built on top of "third party" software.

What about the CPU and its support chips, or the firmware in your SSD and graphics controller? Apple didn't write a single line of code for any of those. Does that make them untrustworthy?

I do prepress work for a living. What does Apple have that would do the same work I can accomplish in Photoshop? Hmm. The only item would be Preview. Laughably useless in comparison. Page layout? All Apple has is Pages, which is a cross between a word processor and a page layout app. It's most glaring downfall? It doesn't understand CMYK - at all. Any such image you drop into Pages is automatically converted to RGB. Totally, 100% useless app for the printing industry. We'll work with Pages documents when they're sent to us, but the first thing we do is convert them to InDesign or Quark XPress (there's them darn third party apps again!).

Oh, and delete just about all of the fonts installed by the OS. Most are supplied by Bitstream, Microsoft, and other third party vendors.

This list could go on for pages and barely scratch the surface of very usable and essential third party apps there are no Apple alternatives for. Basically, you're saying I shouldn't get any work done. Or, take the hardest, slowest way around as possible to do something, if you can do it at all.

Mar 15, 2018 6:36 AM

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User profile for user: Tom Smith3

Question: from