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Question: Apple ID not logging into facetime or messages

So randomly, my apple id was logged out of my messages and facetime on my macbook air. Every time i try logging back in, it just says that an error has occurred. So i tried logging onto facetime and messages from a different mac, and it still didn't work. On my iphone, messages and facetime work, but only because its through my phone number. IDK WHAT TO DO. Someone help me!

MacBook Air

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Mar 13, 2018 1:46 PM in response to breana0831 In response to breana0831

Messages – Can’t log in



Messages – Can’t log in 2



Messages - If you can‘t sign in to your iMessage account or FaceTime on your Mac



Message activation error



Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID.Someone I know had this happen and I was able to sign in usingmy Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


There is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.


Apple Support using Twitter



Or fill out and submit this form.

Mar 13, 2018 1:46 PM

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Question: Apple ID not logging into facetime or messages