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Question: iPhone 7 Sounds and Haptics

Hey all,

I updated my iPhone 7 to iOS 11.2.6 and I encountered numerous problems.

I noticed that the Taptic Engine stopped working. The phone does not vibrate at all. Not when I press the home button, not when I get notifications etc. However, when I repeatedly click the home button for a small bit it will produce a faint vibration so that is something. Other than that, nothing happens, unfortunately.

Then this morning, I slept through my alarm. I tested it by setting an alarm and the alarm screen would come on, however, the phone would not produce any sounds. Other sounds, like when I receive a call or notification work.

Is it possible this issue to be from faulty Taptic Engine?

I tried many things to get it working again. I restored an iCloud backup, reset all settings, set the phone up as new and test it but nothing seems to get the Taptic Engine or the Alarm going again. Maybe you guys could help?


iPhone 7, iOS 11.2.6

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Mar 14, 2018 10:52 AM in response to boromlee In response to boromlee

Hello boromlee,

Thank you for using Apple Support Communities. It's my understanding that after recently updating your iPhone 7, you've been experiencing issues with vibration, the Home button, and notifications. You've tried excellent steps to get this resolved. At this point, I recommend contacting Apple Support for further assistance with these issues.

Contact Apple Support


Mar 14, 2018 10:52 AM

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Question: iPhone 7 Sounds and Haptics