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Question: iPhone disabled connect to iTunes

I'm attempting to unlock my iPhone. After entering the wrong passcode, my phone is displaying a message, "iPhone disabled, connect to iTunes. When I attempt to connect to iTunes I receive an error message, iTunes could not connect to this iPhone unknown error occurred.

iMac, iOS 6.1.4

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If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - http://support.apple.com/HT204306


If you can't update or restore your iPhone, iPad, or iPod touch - https://support.apple.com/HT201263 - You can put your iOS device into recovery mode, then restore it using iTunes.

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Mar 13, 2018 8:31 PM in response to Tayleormade In response to Tayleormade

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - http://support.apple.com/HT204306


If you can't update or restore your iPhone, iPad, or iPod touch - https://support.apple.com/HT201263 - You can put your iOS device into recovery mode, then restore it using iTunes.

Mar 13, 2018 8:31 PM

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Mar 25, 2018 6:02 PM in response to Tayleormade In response to Tayleormade

I removed the SIM card and then held down the lock and home button until the iPhone restarts and you should see support.apple.com/phonerestore. You then connect to iTunes on computer and it will ask you to update and restore. Sorry to say your phone will be wiped but all you have to do is install the SIM card and download the backup file on iCloud. I hope this helps!! I added the picture you should get after you remove the SIM card.

Mar 25, 2018 6:02 PM

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Question: iPhone disabled connect to iTunes