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Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam.
Apple will always address you by your name or the name they have on file for you and the e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more.
Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment.
I received a textless e-mail from a so called Apple support two days ago There was a pdf file attached which I opened. It said there have been attempts to log in in my account and my account would be closed within a week. The English used was very poor and this made me believe they are amateur hackers. I forwarded this e-mail to firstname.lastname@example.org. So far no reply. Should I ignore it?
Well. Thinking that it was from Apple I clicked on the attachment and opened it. I then realized it was something fake and apple doesn’t send e-mails without texts. I really hope opening it didn’t provide them the information they would have eventually needed from me. Thank you for the support.
Question: i got the message that thre were multipla attemts to access my account and account has been locked. is that true or false