Auto rotation occasionally stops working on iPad Pro

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Auto rotation occasionally stops working on iPad Pro

On my iPad Pro 9.7 running IOS 11.2.5, I’ve had a reoccurring problem where auto rotation stops working. I’ve double checked and auto rotation is enabled in the panel that pops up if I swipe up. I’ve found that whenever this happens I can fix it by powering off and restarting my iPad. This seems like a software bug to me.

iPad Pro Wi-Fi, iOS 11.2.5

Posted on Mar 13, 2018 3:37 PM

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Answer 1

sterling r

Community Specialist

Mar 14, 2018 3:18 PM in response to Jgarrison35

Hi there, Jgarrison35!
Thanks for reaching out to the Apple Support Communities! It sounds like you have been having issues with the device screen not rotating properly. You’ve tried an excellent step restarting the device and I am happy to help out! At this point, it would be a good idea to be sure there is not a software issue as the root cause of this for you.

Check out this article for the steps for How to backup your iPhone, iPad, and iPod touch.
Use this article for the steps to Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings.
Once that is done, set the phone up as new and test the phone to see if the issue is still going on. Then, follow this article to
Restore your iPhone, iPad, or iPod touch from a backup

Let me know the results and take care!

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Auto rotation occasionally stops working on iPad Pro

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