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Question: Ios 11 touch tone not working

When I am on an automated menu and input selections using the keypad it doesn’t recognize that I am inputting anything. Suggestions?

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Mar 14, 2018 11:50 AM in response to dadsbugz In response to dadsbugz

Hello dadsbugz,

Thank you for using Apple Support Communities. It's my understanding your iPhone keypad isn't recognized when trying to use an automated system during phone calls. I have a couple of steps that could help resolve this issue.

First, force the Phone app to close and test the issue again. This step can help issues with specific apps.
How to force an app to close on your iPhone, iPad, or iPod touch

If the issue persists, restart your iPhone. Restarting can resolve many unexpected behaviors.
Restart your iPhone, iPad, or iPod touch

If the behavior continues, tell us if this occurs with multiple phone numbers. Please include any additional troubleshooting steps you may have tried.

Have a fantastic day!

Mar 14, 2018 11:50 AM

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Question: Ios 11 touch tone not working