Ever since I got a new phone a few months ago, my macbook air (previously connected to iCloud) has disconnected from iCloud and messages. I finally got the macbook to sign in to iCloud today, but it still won't connect to messages. I tried going to preferences under messages and signing into my apple id but every time it doesn't work and says "an error occurred during authentication." Please help this is super annoying 🙂
MacBook Air, OS X El Capitan (10.11.6)
Can you log into Messages and FaceTime on the phone? Can you log into FaceTime on the Mac?
Messages - If you can‘t sign in to your iMessage account or FaceTime on your Mac
Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID.Someone I know had this happen and I was able to sign in usingmy Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.
There is a contact link.
Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.
Or fill out and submit this form.
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iCloud and messages
