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loumazoo Author

Level 1

4 points

Mac running very slow

I would love some help. I honestly have gotten to where I don't use my Mac very often at all because it seems to be so slow - I guess it's beachballing? I ran EtreCheck and pasted the report. Any suggestions for getting it up and going again? Thanks so much.

EtreCheck version: 4.1.3 (4A188)

Report generated: 2018-03-13 21:24:15

Download EtreCheck from https://etrecheck.com

Runtime: 5:40

Performance: Below Average

Problem: Beachballing

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:

iMac (21.5-inch, Late 2013)

iMac Model: iMac14,3

1 2.9 GHz Intel Core i5 (i5-4570S) CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 ok

BANK 1/DIMM0

4 GB DDR3 1600 ok

Video Information:

NVIDIA GeForce GT 750M - VRAM: 1 GB

iMac 1920 x 1080

Drives:

disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

Mounted Volumes:

disk0s2 - Macintosh HD 999.35 GB (636.59 GB free)

Journaled HFS+

Mount point: /

Network:

Interface Bluetooth-Modem: Bluetooth DUN

Interface en0: Ethernet

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en5: iPhone

Interface en6: iPhone 2

Interface en7: iPhone 3

Interface en8: iPhone 4

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 11.98 GB available

iCloud Status: 67 pending files

System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: About a day

System Load: 2.32 (1 min ago) 2.35 (5 min ago) 2.21 (15 min ago)

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchAgents/com.citrix.ServiceRecords.plist

Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist

Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.coupons.coupond.plist

Executable: /Library/Application Support/Coupons/coupond launchd

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist

Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.citrix.ReceiverHelper.plist

Executable: /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

Name	Version
Curse Updater	6.2.0.0
LeapFrogMonitor	7
Blizzard Launcher	1.11.2.2351
LeapFrog Connect for LeapStart Interactive Learning System	1.0
Agent	2.10.0 (5459)
LeapFrog Connect 2	2.0.16
World of Warcraft Launcher	1.11.4.2369
LeapFrogConnect	8.0.7.20090
OverDrive Media Console	Version 1.2.0
GoogleTalkPlugin	5.41.3.0
Diablo III Launcher	1.13.0.2744
Blizzard Error	1.5.5.0
World of Warcraft Setup	1.1.1.1575
Diablo III Setup	1.12.2.2583
LeapFrogLauncher	7
Adobe Flash Player Install Manager	21.0.0.226
DVD Player	5.8
quicklookd32	5.0
AuthManager_Mac	5.3.0
Uninstall Coupon Printing Software	Version 1.2.1
Canon IJ Printer Utility	7.27.2
GoogleVoiceAndVideoUninstaller	5.41.3.0
Aimersoft DVD Ripper	4.0.0
iMovie 9.0	9.0.9
Error Reporter	1.1
InkServer	10.9

Kernel Extensions:

/Library/Extensions

[Not Loaded] CitrixGUSB.kext (Citrix Systems, Inc., 1.0)

/System/Library/Extensions

[Not Loaded] LfEtherConfig.kext (2.0)

[Not Loaded] LfConnectDriver.kext (1.16.1 - SDK 10.9)

System Launch Agents:

[Not Loaded]	9 Apple tasks
[Loaded]	162 Apple tasks
[Running]	119 Apple tasks

System Launch Daemons:

[Not Loaded]	37 Apple tasks
[Loaded]	173 Apple tasks
[Running]	121 Apple tasks
[Other]	One Apple task

Launch Agents:

[Loaded]	com.coupons.coupond.plist (? d6de63d4 - installed 2015-04-07)
[Running]	com.citrix.ServiceRecords.plist (? 8e6543d - installed 2016-01-26)
[Loaded]	com.citrix.AuthManager_Mac.plist (? 1ce99fae - installed 2016-01-26)
[Loaded]	com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Running]	com.citrix.ReceiverHelper.plist (? 75b63b97 - installed 2016-01-26)
[Not Loaded]	com.oracle.java.Java-Updater.plist (? 0 - installed )

Launch Daemons:

[Other]	com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-04-15)
[Not Loaded]	com.oracle.java.Helper-Tool.plist (? 0 - installed )
[Loaded]	com.leapfrog.connect2.authdaemon.plist (? 478a129b - installed 2017-08-19)
[Loaded]	com.ea.origin.ESHelper.plist (? e69d1fe1 - installed 2015-12-13)
[Loaded]	com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05)
[Loaded]	com.leapfrog.connect.authdaemon.plist (LeapFrog Enterprises, Inc. - installed 2018-02-11)
[Loaded]	jp.co.canon.MasterInstaller.plist (? 81ce49d7 - installed 2014-06-08)

User Launch Agents:

[Running]	com.spotify.webhelper.plist (Spotify - installed 2015-07-31)
[Running]	com.leapfrog.connect2.lflauncher.plist (LeapFrog Enterprises, Inc. - installed 2017-06-19)
[Running]	com.leapfrog.connect.monitor.plist (LeapFrog Enterprises, Inc. - installed 2017-11-03)

User Login Items:

iTunesHelper Application (Apple, Inc. - installed 2018-01-23)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

P72E3GC48.com.dashlane.DashlaneAgent SMLoginItem (Mac App Store - installed 2018-02-15)

(/Applications/Dashlane.app/Contents/Library/LoginItems/P72E3GC48.com.dashlane. DashlaneAgent.app)

Internet Plug-ins:

FlashPlayer-10.6: 21.0.0.226 (installed 2016-04-21)

QuickTime Plugin: 7.7.3 (installed 2018-01-19)

Flash Player: 21.0.0.226 (installed 2016-04-21)

CouponPrinter-FireFox_v2: 5.1.4 (installed 2015-04-07)

NP_2020Player_IKEA: 5.0.94.1 (installed 2012-09-28)

NP_2020Player_WEB: 5.0.94.0 (installed 2011-10-26)

CitrixICAClientPlugIn: 12.1.100 (installed 2016-01-26)

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-15)

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)

JavaAppletPlugin: 15.0.1 (installed 2014-11-10)

Safari Extensions:

Plan To Eat - Recipe Clipper.safariextz - Plan To Eat - http://www.plantoeat.com (installed 2015-09-04)

Adblock Plus.safariextz - Eyeo GmbH - https://adblockplus.org/ (installed 2016-12-30)

Dashlane.safariextz - Dashlane Inc. - http://www.dashlane.com (installed 2017-05-15)

Pin It Button.safariextz - Pinterest, Inc. - http://www.pinterest.com/ (installed 2015-12-13)

3rd Party Preference Panes:

Flash Player (installed 2016-04-15)

Time Machine:

Time Machine Not Configured!

Top Processes by CPU:

Process (count)	Source	% of CPU
cloudd	Apple	42
Google Chrome Helper (8)	Google, Inc.	25
kernel_task	Apple	19
bird	Apple	16
Google Chrome	Google, Inc.	5

Top Processes by Memory:

Process (count)	Source	RAM usage
Google Chrome Helper (9)	Google, Inc.	1.18 GB
kernel_task	Apple	755 MB
mdworker (15)	Apple	318 MB
mds_stores	Apple	307 MB
Google Chrome	Google, Inc.	202 MB

Top Processes by Network Use:

Process	Source	Input	Output
nsurlsessiond	Apple	10 KB	31 MB
mDNSResponder	Apple	8 MB	5 MB
cloudd	Apple	192 KB	500 KB
usbmuxd	Apple	45 KB	33 KB
apsd	Apple	28 KB	12 KB

Top Processes by Energy Use:

Process (count)	Source	Energy usage (0-100)
Messages	Apple	11
Google Chrome Helper (9)	Google, Inc.	9
WindowServer	Apple	7
Google Chrome	Google, Inc.	3
cloudd	Apple	2

Virtual Memory Information:

Available RAM	2.65 GB
Free RAM	46 MB
Used RAM	5.35 GB
Cached files	2.60 GB
Swap Used	16 MB

Diagnostics Information (past 7 days):

2018-03-12 11:29:27 Last Shutdown Cause: 0 - Power loss (once)

End of report

iMac

Posted on Mar 13, 2018 8:38 PM

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Similar questions

3 replies

Community Specialist

Mar 15, 2018 5:21 PM in response to loumazoo

Hi loumazoo,

I understand that your Mac has been running slowly. I'd like to help you get things up and running smoothly again!

Take a look at the article below for guidance on this issue:

macOS Sierra: If your Mac runs slowly
Cheers.

Reply

Mar 15, 2018 6:24 PM in response to loumazoo

There is no bigger resource hog than Google Chrome. That is why, when you see 'talking to iCloud' is using up MORE CPU power than google chrome, you should be alarmed at what you might be doing on iCloud.

Top Processes by CPU:

Process (count) Source % of CPU

cloudd Apple 42

Google Chrome Helper (8) Google, Inc. 25

kernel_task Apple 19

bird Apple 16

Google Chrome Google, Inc. 5

Are you backing up your entire Mac to icloud?

Are you sync-ing a huge photo Library to iCloud?

Reply

Level 10

80,968 points

May 7, 2018 12:40 PM in response to loumazoo

For starters, you purchased a 21 inch screen iMac with a 33% slower, "laptop standard” 5400 RPM hard drive.

None of the 2012-2017 iMacs ship with a “desktop standard” 7200 RPM hard drive or fusion drives paired to 7200 RPM hard drives, any longer.

So, your iMac is reading and writing data to your hard drive 33% slower than it would IF it had the faster 7200 RPM hard drive.

So, this IS the real speed bottleneck of your iMac.

The second speed bottleneck is that you purchased a baseline/mid-grade iMac with only 8 GBs of RAM that is non-upgradeable.

Newer versions of the Mac OS (OS X 10.10 Yosemite and newer) really require a baseline RAM amount of 8 GBs, now!

Gone are the days of running a Mac OS on only 4 GBs of RAM.

Since this not upgradeable, your iMac is stuck with this amount of RAM.

Also, like laptop models, these older 2013-2015, 21 inch screen iMacs no longer use dedicated, discreet and independent GPUs.

These older slimline 21 inch screen iMacs use the "so-called" integrated (soldered) Intel Iris ”Pro" GPUs, now!

Meaning that in any of the newer 21 inch screen model iMacs, if you get one with the max 16 GBs of RAM, a little bit to quite a bit of that installed RAM is being used for the GPU's VRAM!

Meaning that the GPUs in these newer 21 inch screen model iMacs is stealing away physical RAM, for use by the GPU, for the GPU's VRAM, that could be needed for any other possible RAM intensive tasks depending on the apps being used or what combination of apps is being used together.

The GPU will automatically steal whatever the amount of physical RAM the the GPU needs for any type GPU related task.

So, your 2013 iMac’s CPU never has full access to the total 8 GBs installed.

I am NOT a big fan of these 2013-2015, 21 inch screen iMac models, at all!

Other than a top shelf version 21 inch screen model, the other 21 inch screen model options are like a Mac Mini with a screen, now, or like a laptop/desktop hybrid, sealed up appliance.

To greatly improve the speed and performance of your 2013, 21 inch screen iMac, you are going to have to spend some significant more cash for this to happen.

My solution is to go the less difficult plug and play (somewhat) route.

Purchase an externally enclosed USB 3.0 or Thunderbolt connected SSD (Solid State flash memory Drive).

A USB 3.0 enclosed SSD is the cheaper alternative and with USB 3.0 it will still be really fast!

Format the SSD for Mac OS extended (journaled) with GUID partition scheme and then purchase data cloning software, like Bombich Software's CarbonCopyCloner or Shirt Pocket's SuperDuper to make a bootable clone of your current system to the SSD and boot and run your iMac, EXCLUSIVELY from the externally connected and enclosed SSD.

Your iMac will run A WHOLE LOT FASTER from an externally connected and enclosed SSD!

You can either opt to use your internal iMac's hard drive to just store data OR purchase, yet, another external USB 3.0 or Thunderbolt connected 7200 RPM mechanically spinning hard drive to use as your primary data storage and data backup.

If you are from the U.S., here is a good Mac/Apple source for external SSDs and standard 7200 RPM hard drives here.

https://eshop.macsales.com/shop/external-storage

You can call them to speak with a sales/technical rep or contact by email

RAM and GPU are still problematic in these 2013-2015, 21 inch screen iMacs, though.

There is nothing to be done with that!

Also, ditch/uninstall/remove Google Chrome and run a less resource hogging web browser, like Mozilla Firefox or Waterfox web browsers, instead.

Good Luck!

Reply

Mac running very slow

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