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Question: Strange emails from 'Apple Support'

I've recently received an email from a source claiming to be apple support, informing me of charges to my account however I have not purchased anything recently. Unfortunately I replied! I now realise this was not a smart thing to do. How do I report these emails & protect my security? I've changed my passwords. Do I need to do anything else?

MacBook, iOS 10.3.3

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Mar 13, 2018 8:40 PM in response to JessiT1 In response to JessiT1

If you have changed you password, you should be safe. You might want to consider a name change if you entered your Apple ID to 'hide' the ID.

Apple ID Name Change

What to do after you change your Apple ID or password - Apple Support I suggest doing this before you change your Apple ID or password.

Apple will always address you by your name or the name they have on file for you and the e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more.

Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams

Identifying legitimate emails from the iTunes Store

Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment.


Mar 13, 2018 8:40 PM

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Question: Strange emails from 'Apple Support'