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Question: it says my account is inactive and won't let me log in

For awhile now I haven't been able to sign into my messages or FaceTime and I feel like ive tried everything. It says it either had trouble signing in or my account is inactive and I need to sign in but I cant sign in.

MacBook Air

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Mar 14, 2018 6:52 AM in response to noelani.vanessa In response to noelani.vanessa

Messages – Can’t log in



Messages – Can’t log in 2



Messages - If you can‘t sign in to your iMessage account or FaceTime on your Mac



Message activation error



Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID.Someone I know had this happen and I was able to sign in usingmy Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


There is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.


Apple Support using Twitter



Or fill out and submit this form.

Mar 14, 2018 6:52 AM

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User profile for user: noelani.vanessa

Question: it says my account is inactive and won't let me log in