Beats Headphones Do Not Properly Connect to MacBook Pro

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Beats Headphones Do Not Properly Connect to MacBook Pro

I recently purchased a pair of Beats Solo3 Headphones, and they have been working perfectly fine since I bought them a week ago. The day I bought them, when I attempted to connect them to my Macbook, I had to reset the bluetooth on my laptop, but this was it. Now suddenly today, when I tried to connect the headphones to my laptop, they will connect, and then disconnect approximately ten seconds later. In this timeframe, the sound doesnt even attempt to play through the headphones, it plays still through the laptop. If i open the sound preferences on my computer, and select the headphones as the output source, the speaker on the status bar seems to be trying to load something (it looks similar to when the laptop is connecting to wifi or looking for a new wifi network).

I feel as though I have tried everything. I reset the bluetooth module on my laptop, I tried resetting my headphones, I shut my phone's bluetooth off, and my watch's in case it was getting in the way, I soft and hard reset my laptop, and the issue still persists; however, when I link them to my phone, they work perfectly fine, so I feel this must be an issue with my laptop. Am I missing something? Is there anything else I can do, short of going to the Genius bar (because this is something I do not want to have to do, especially for an issue that has arisen out of truly nowhere)? I am running macOS 10.13.4

Posted on Mar 13, 2018 9:01 PM

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Answer 1

Mar 18, 2018 5:20 PM in response to m.maloof86

Why do I have difficulty with Wi-Fi or Bluetooth devices when USB 3 devices are attached to my computer?

Some USB 3 devices can generate radio frequency interference that can cause Wi-Fi and Bluetooth devices operating in the 2.4GHz band to have issues communicating with your computer. Here are some tips to avoid this issue:

If your USB device has a cable long enough that you can move the device, place it away from your Mac—and make sure not to place it behind your Mac, or near the hinge of its display. The antennas for Wi-Fi and Bluetooth are located there, and USB 3 devices placed there might interfere with your wireless connections.

If you're using adapters or dongles on a Mac computer with Thunderbolt 3 (USB-C) ports, plug them into the front port on the left side of your Mac, or into the ports on the right side (if your computer has them). These ports are the farthest away from the antennas, making interference less likely.

To avoid interference on the 2.4GHz band using Wi-Fi, try using the 5GHz band instead. You can change this on your wireless base station. Bluetooth always uses 2.4GHz, so this alternative isn't available for Bluetooth.

from:

Using USB devices with your Mac - Apple Support

also, any of these items may be involved:

• Power Adapter cable recall

Apple USB-C Charge Cable Replacement Program - Apple Support

• firmware update for the Apple Multi-Port display adapters (specifically to reduce interference).

About the USB-C Multiport Adapter Update 1.0 - Apple Support

• LG-display recall -- to address Wi-Fi interference so severe, it knocks the Router off the air if too near the Router.

https://9to5mac.com/2017/02/03/lg-fixes-wifi-interference-problems-with-ultrafin e-usb-c-5k-display-new-units-unaffected/

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Beats Headphones Do Not Properly Connect to MacBook Pro

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