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Question: I purchased a movie to watch on my flight March 8 and it wouldn’t let me, saying their was no internet connection.

I was wondering if I could get a refund since that was the only reason I purchased it and I wasn’t able to watch it.

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Mar 14, 2018 3:26 PM in response to rachelj@513 In response to rachelj@513

Hi rachelj@513,

Thanks for joining us on Apple Support Communities!

I understand that it can be disappointing to not get to watch a movie you were planning to watch. I'm happy to help point you in the right direction from here.

For help with iTunes Store purchases, take a look at this article:

Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support
For future flights, here's an article with some steps to help make sure the movie you purchased is downloaded to your device:
Redownload apps, music, movies, TV shows, and books from the iTunes Store, iBooks Store, and App Store - Apple Support

Best regards.

Mar 14, 2018 3:26 PM

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Question: I purchased a movie to watch on my flight March 8 and it wouldn’t let me, saying their was no internet connection.