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Question: Worldwide warranty

Dear Apple Support Team,

I bought an iPhone in US's store directly then bring it to Vietnam. After open the b ox, iPhone can't power on. Talked to Apple online support, they advised me bring the iPhone to Apple Authorized Service in Vietnam. i visited 2 places and they confirmed my iPhone was "lost power" but they denied warranty support because my iPhone hasn't been activated 😟. I'm very disappointed their reason. Called to Apple Support Call Center (Vietnam) and they advised me bring the iPhone back to the US but i can't do it because i live in Vietnam.

Looking someone who can help me what i can do. I'm so shock with Apple warranty worldwide support.

(Sorry for my bad English)


iPhone 7 Plus, iOS 11.2.6

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Mar 14, 2018 1:11 AM in response to KuKien In response to KuKien

Don't apologise for your English. It is perfectly understandable.

Your Apple warranty is only valid in the country the phone was bought in. It is possible that other countries may look at it for you but it should be returned to the USA for any repairs.

Mar 14, 2018 1:11 AM

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Mar 14, 2018 2:35 AM in response to KuKien In response to KuKien

I am sorry; I don't want to appear unhelpful but we are not allowed to publish our emails or establish personal contacts to resolve problems.

Registered post is available in most countries. It usually requires you to pay an extra amount to cover loss of the item sent. I can't advise you about Vietnam postal matters. You need to enquire of the postal service.

Mar 14, 2018 2:35 AM

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Question: Worldwide warranty