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If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

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Question: tried restoring & updating ipad with forgotten passcode on itunes, recieving error message

Hello,
my little sister has forgotten her iPad passcode and has locked herself out
I have tried resetting & restoring on itunes but i am receiving an error message 'unknown error occured'

iPad Mini Wi-Fi + Cellular

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Mar 14, 2018 4:45 PM in response to karly46578398 In response to karly46578398

Hello karly46578398,

I understand that you are getting an error message when you try to restore your iPad with iTunes. I use my device a lot and know how important it is to have your device running correctly. I'm here to help.

Here is a resource that can assist you:

Get help with iOS update and restore errors - Apple Support

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Mar 14, 2018 4:45 PM

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Question: tried restoring & updating ipad with forgotten passcode on itunes, recieving error message