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Question: when I try to share the screenshot it stays on the preparing mode and it doesn’t go. I have to save the screenshot and go to the gallery and share it from there! Is it a bug in the software?

Iphone 6

Version 11.2.6(15D100)

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Hello essam173,

Thanks for using Apple Communities.

The screenshots might be shared when you take it with a long press at the thumbnail, or when you tap the thumbnail and choose "share". If it's not working at one app you can try to reinstall the app by erasing it, and downloading again from the AppStore. If you're having this issue at every apps, you might need to restore your software. For further instructions, follow the steps at https://support.apple.com/en-us/HT201252

With regards,
Alefe *****

[Personal Information Edited by Host]


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Question marked as Solved

Mar 20, 2018 10:48 AM in response to essam173 In response to essam173

Hello essam173,

Thanks for using Apple Communities.

The screenshots might be shared when you take it with a long press at the thumbnail, or when you tap the thumbnail and choose "share". If it's not working at one app you can try to reinstall the app by erasing it, and downloading again from the AppStore. If you're having this issue at every apps, you might need to restore your software. For further instructions, follow the steps at https://support.apple.com/en-us/HT201252

With regards,
Alefe *****

[Personal Information Edited by Host]


Mar 20, 2018 10:48 AM

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Question: when I try to share the screenshot it stays on the preparing mode and it doesn’t go. I have to save the screenshot and go to the gallery and share it from there! Is it a bug in the software?